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Jade Garden Restaurant Kuwait City Reviews from The Last Year
I came here because I was craving peking duck but was happy
I came here because I was craving peking duck but was happy with all the other dishes we got as well. The peking duck skin was crispy, the meat was juicy and tender and the buns were soft and warm, I couldn't ask for more. We ordered the B combo which uses the bones and adds tofu and cabbage. They had a lobster and crab special when I went so we got that as well. There was a lot of meat in the lobster and it was easy to pull out. We also got the hand pulled cold chicken which was a great dish especially with the hot soup that we ordered. The service was quick and they were really nice. There wasn't that many people when we went so were seated immediately.
Cuisine is not bad, but watch out for missing to- go items.
They will "accidentally" leave out dishes but charge you for it. When you call them about the missing dish(es), Jade G will not adjust the charges for missing dish, but will tell you to order again next time and remind them so they give it to you for free. Very poor business ethics. Order at your own risk for loss.
My experience with Jade Garden has always been top tier.
Food quality and presentation is also outstanding, but that not the motivation of this review. I'm very impressed with the quality of the management. Last night my order arrive hot, on time and was delivered with out fuss by Grubhub. The problem was that my roommate ordered pork and eggplant. And, while it truly looked amazing and had ample bits of pork and mushrooms, etc. in a very tasty sauce it was completely lacking in eggplant. So the roommate got on the phone and after explaining how the dish was otherwise excellent, it was lacking Eggplant kind of essential to Pork & Eggplant. As she said, if they'd substituted chicken for pork and had the eggplant she'd probably just slogged on. But, alas no. The manager totally owned the mistake and, with integrity seldom found in restaurant management, compensated me for the dish. Thank you.
0 stars if i could.
hot & sour soup - not hot or sour. egg rolls - small, greasy, seemed like spring rolls. shrimp lo mein - dry, no sauce. general tso's chicken - dry, no sauce. pork with eggplant with garlic sauce - NO EGGPLANT!!! HOW DO YOU JUST FORGET A MAIN INGREDIENT???? manager Emma refused to answer, and told me to call grub hub. grub hub gave a refund for the total order. thanks, grub hub!
I have eaten here before.
Nothing special. But i just wanna say that we were wanting dimsum that one time we went not knowing they weren't serving at that time. And we didn't really feel like having anything else on the menu because we were really looking for dimsum. Anyway we stood up to leave , which we apologized for. The lady who ushered us so nicely going in now was literally scowling and shooing us away and muttering loudly in her language. Even to the outside. There were no customers yet. I guess we were the first ones. Now, i understand that superstitions about bad luck are common in the culture but to be that rude was so off putting. Blech, food isn't the only thing people come back for.
After several months we ordered some dim sum dishes.
Somewhat disappointed. Details: Stuffed green peppers. They used to be stuffed with a large shrimp. No more. Now they use some sort of dough with some small dried shrimps floating inside. No taste. Also they are so big it is impossible to grab them with chop sticks. Shrimp dumplings. Huge. Also stuffed with the same mystery paste/dough. Again, no taste. Tarot cakes. They used to be cone shaped, thin dough that looked a bit like a birds nest. No more. Size is bigger, stuffing is less and the shape is "Hulu". Chive dumplings. Huge but good. Gailan. Good but pieces too big. Sweet egg like stuffing booze. Still very good. Price still reasonable.
Can I give negative stars? Horrendous! The restaurant
Can I give negative stars? Horrendous! The restaurant smelled like a gas station bathroom and the food was inedible. The waiter could not communicate at all. We were seated next to a table where the gentleman was gagging on his food (I can certainly see why!), and the entire experience was disgusting, unsavory, nauseating, and pathetic! I will never darken this door again and if possible, this place should be shut down immediately. With the stench, there must be code violations galore!
My friends and I are still depressed over Kim Son Stafford
My friends and I are still depressed over Kim Son Stafford closing and were excited to stumble upon Jade Garden. As soon as we got there, there were a couple of parties in front of us that were taking a while to get seated, despite the relatively small party sizes and many empty tables. It was a significantly long wait, and had it not been for the nice guy in front of us who told us to sign in on a random piece of paper that was inconspicuously placed on the counter, we would never have known to check in as there is no sign anywhere that tells you to do so (we might as well not have even bothered, they don't check the paper at all.) My friend and I noticed there had been a guy waiting for his to-go order, it had to at least been 45 minutes by the time I saw him leave. We finally get seated, and we were cautiously optimistic because the first 2-3 orders came out pretty quickly. After that, it kind of went downhill from there. An order of siu mai came out that we clearly did not order, and it felt like we were made to feel guilty even though it was their mistake. We also wanted to order a side of steamed rice, and the waitress initially told us we would not be able to because it wasn't on the dim sum menu. (?) I don't know if it was a language barrier thing, but I have been to many other dim sum and Chinese restaurants where this wasn't an issue. I don't know if the whole experience tainted my opinion of the food, but general consensus around the table was that we all would have gone somewhere else or driven further to Bellaire.
Rude hostess lady is gone (or at least not there this
Rude hostess lady is gone (or at least not there this time), so they get a star back. But we put in a carry out order over the phone at 12:25 and we're told to pick up in 20 minutes. I got there at 12:45, asked for my order, paid, and then waited....and waited. At 1:15 I got tired of waiting and walked over to a table where 2 bags of takeout had been sitting, discovered that it was my order that had been sitting there for 10 minutes, and asked the server if I could take the bags. The server had earlier asked for my order number and checked one bag that was NOT my order, but for some reason didn't check these two bags that were my order. Got home, opened the boxes and the order was incorrect. I was missing one dish and had a double order of another instead. And yes, the food was cold. Edit to add: Today's mishap was NOT on the waiters. They were incredibly busy and juggling way too many responsibilities. They were trying to bus tables, seat incoming guests, check out leaving guests, take to-go orders, bring food to the tables, and many other things. The restaurant was more than 50% full but there were only 3 of them. The kitchen messed up the order and there weren't enough people on the floor. It's not the fault of the people who were there. They did the best they could...
No service.
Sitting and waiting for someone to take my order. They cleaning tables and bringing folks there bills. Nobody said anything to me. So I got up and left
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