Horrible, Incompetent Service - Afternoon Tea at The Parlour - Great Scotland Yard Hotel London - Buy Reservations
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🤮 1/5 - Horrible, Incompetent Service
By 👻 @TransConFlyer, 03/26/2022 3:00 am
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No amount of droll hotel art or amber fragrance misted everywhere can overcome incompetent service. Welcome to Great Scotland Yard.
On my date of arrival, the hotel simply stopped answering its main phone number altogether from 7:15p to 7:45p. Then, later after walking in the front door, I and other guests found the reception desk abandoned for an extended period.
Once finally in a room, neither the TV remote nor the power adapter lent to me worked. This meant having to go behind the wall to unplug the TV (since it is forced on upon arrival with hotel information) and going back to the front desk (since they do not answer the phone) for an exchange, only to be told by the front desk representative that no replacements were available and shrugging his shoulders.
A laundry order needed for same-day service (was in by 8am for delivery by 7:30pm which is the hotel’s stated service timeframe) didn't come back; naturally no proactive explanation or heads-up as provided. Three nighttime and early morning interactions later with multiple staff, none of whom ever followed up proactively or ever in the timeframe they committed to, the order finally gets returned after 2:30pm the next afternoon, well after it was too late.
A Covid test result document emailed to the front desk for printout was, of course, not printed without my having to go down to the desk in person to ask again, rehash, and ensure it happened.
Nothing here works. Ever. Staff seem accustomed to say anything at all to make a guest go away without actually addressing a problem or filling a need.
And just for good measure: the water pressure is very weak (as pointed out on many other reviews), the shampoo & conditioner in the room are two different brands (like they are using up leftovers from a remainder sale), the hotel uses lots of single-use plastic bottles and bags (environmentally awful), and 3 of 4 mornings my table at breakfast had crumbs or sticky spots on it: unsanitary. There is no water to drink in the gym, and the corridor leading to the gym was blocked for two days by white boards left behind from a conference the prior week. The in-room thermostat truly needs an instruction manual, and most staff don’t know how it works (if you end up staying here, there is an unmarked black bump on the upper right-edge to turn it on and off).
The staff here needlessly made this stay a disaster. I wish there were a lower score option available, and I have never been so relieved to leave a hotel as to get out of this place once and for all.
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