Worst place ever with even worse service. - Ah So Sushi & Steak Phoenix - Buy Reservations
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🤮 1/5 - Worst place ever with even worse service.
By 👻 @Derek E., 02/17/2024 3:00 am
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Unfortunately, Ahso has really gone downhill. This was my families favorite place to dine. At one point I would dine multiple times a week here. They have no clue what they are doing anymore. My wife made reservations for 6:45 for my kids birthday. When we arrived they informed us that reservations were for dining room only which bummed my kid out as they enjoy the teppanyaki table/show. Doesn't state that anywhere but why list that or tell a customer that as that would only make sense. So we said ok that's fine and as the hostess took us to our seats there were no tables open so we are walked back to the front and now told we would have to wait. At that point since we had to wait for a dining room table we just decided to wait for a teppanyaki table. The place was full so we waited at a table directly behind the hostess. After about an hour my wife went up to ask if they had any idea how much longer and was told we were next. After some more time my wife went up again and they said the table was being cleaned off. More time goes by and now I'm seeing people just walk in getting seated. We go up again and the manager is there and my wife asks again and now the manager looks at the list and they have now seated about 15 groups that came after us. the manager proceeds to say they called us and we never went up which was not true. the manager continues to blame us and states we should have stood for 2 hours where there was no room in front of the hostess stand. Now we are frustrated hungry and upset and what made it worse the "manager" simply had no customer service skills and acted as if he could care less. another group same time had the same issue. this gentlemen told the manager 3 times to mark on the list that he is at the bar to notify the hostess to look there. the manager just stood there and the guy basically had to write it himself. then we are threatened that he wont seat us however he does. After hours of waiting we finally get seated. We place our order immediately as we are all hungry. At this time we were unaware he was the manager so my wife asked to speak with a manager and low and behold same guy who didn't do his job earlier comes over. as we are complaining how this was unacceptable another family at a table next to us jumped in and again they had the same issue. no room inside so they stood outside. They skipped his family as the hostess made no attempt. Again the manager blames him as well stating he should have been inside. again no room and multiple families had to wait outside. Now the manager is frustrated that now 3 separate parties are complaining so he refuses to serve us which was fine as we had a great dinner next door. Ahso you need to do better. A business that continues to run like this is a business that will no longer be in business. I'm not one to believe the customer is always right but when your process is clearly broken and proven multiple times and for your management to continue to blame its customers is flat out wrong. Like I said we have always loved the food here but due to the lack of management skills and service we will be dining elsewhere as the area is growing and there a-lot of other great restaurants that provide great food, a great atmosphere, and great service.
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