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🤮 1/5 - Experienced the most horrible customer service ever from
By 👻 @D P., 03/22/2023 3:00 am
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Experienced the most horrible customer service ever from the greeter/hostess to the manager to the server. First time and last time at Amal today. Had been looking forward to it. Our reservation was for 7. Upon arrival was told by the host with the long black hair that our table was being prepared and that they would be with us in about 5 minutes. The restaurant was half empty and the many available tables were all set up. After about 10 minutes saw that there were no tables being set up and again restaurant was mostly empty and so I went back to the hostess. Was told that our table was still being prepared. I complained and asked what table in the restaurant is not already set up or occupied. We were finally seated. Sat at the table for 25 minutes before the server came to our table. No apologies for the wait from the server or the manager who I spoke to. A simple apology for the unexplainable wait would have gone a long way. Did not make us feel like they valued our business at any point. A complete lack of customer service by the manager who did nothing to help the situation. Never came back to our table yo see how the meal went after we finally placed our order. And to add insult to injury an automatic 20% service charge is added to the bill. What incentive is there for workers to even try? I will not be back. Will go to places where my business is valued.
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