Rude Intolerable Service - Aria West Village New York - Buy Reservations
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🤮 1/5 - Rude Intolerable Service
By 👻 @susannamacomb, 11/21/2019 3:00 am
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This review is for Roberto Passon, the owner. I live down the block from Aria Wine Bar. My husband and I frequent restaurants of all sorts, including many 4 star Michelin restaurants around the world. We used to come to Aria often, especially when there was this wonderful Russian server there. He was fabulous! Yesterday I suggested Aria to a friend, saying how cute and cozy it was, the food good, and during off hours ---it was 4:30pm--- it would be nice and quiet. In fact, we were the only customers when we entered. We sat by the window with some wine. The music was very loud “Led Zepplin-ish”, so I kindly asked our Italian waiter if he could put on something “piu delicata” --- softer, more delicate. He brushed me off saying that it would change in a while. It did not. So I asked again. Again nothing. This server had an attitude from the get-go. This time we asked another server, explaining that since we were the only ones in the restaurant, why could not the music be changed or lowered? So he did it. We then ordered one risotto. Our server brought two. We told him that we only ordered one. He got indignant. “NO, you said TWO!” My friend said to him, “No, she distinctly said one.” He then said to me—always rudely, “You saw me write two!” To which I responded, “I have no idea what you wrote. I thought you were writing risotto. Besides which without my glasses I can’t see anything you wrote.” With a huff, he said he would take it back. To keep the peace we said , “No worries. We’ll take it.” The risotto was fine, but almost room temperature. We said nothing. We ate. You see, Roberto, the main problem was the attitude problem—the outright rudeness, the lack of hospitality or accommodation and professionalism.
When the bill came, each risotto was double the price of the one on the menu. My friend questioned this. The server explained that the special was a different price than the menu. My friend then said, “You should have informed us.” He then looked at me and said, “I thought you knew as you had been here before.” I told him that I had not been there in a year. My friend then asked to speak to a manager. To which the server said, “There is no manager on staff today.” Then it gets from bad to worse, my friend telling him that she did not like his attitude and she will not pay to be so disrespected and he cursed at her in Italian saying “Va fa….o”. I think you know what that means and I think you would agree that no matter what happens that a server should never EVER say that to a customer. Who curses out a customer? This woman is well known international persona. I felt so badly that I brought her to your restaurant. She says that she will never ever eat at Aria again, that she has never been treated like this in her 16 years in NYC. In fact, she is trying to use her connections to speak to you personally about this because another restaurant owner in the neighborhood says that you are a “nice guy” and would want to hear what happened. You have a great place. Why not see to it that you have a great staff? It makes all the difference.
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