My recent visit to Avo left much to be desired. - Avocaderia New York - Buy Reservations
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🤮 1/5 - My recent visit to Avo left much to be desired.
By 👻 @Ore A., 04/12/2024 3:00 am
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Despite the promising menu and my partner's recommendation, our experience was marred by an incident that left us feeling frustrated and disappointed. Upon arriving at the restaurant after a workout session, we were eager to refuel with some protein and good fats. My partner, a regular customer, ordered his usual breakfast bun sandwich but requested the egg to be cooked well done, as he has done on multiple occasions in the past. However, to our surprise, his simple request was denied by the staff, citing the busy nature of the establishment. Which was false, there were 5 people present; me, my partner , the cook and the female taking the order and Ryan, whom I assume is the manager. While we understand that restaurants can get busy, this is not the case today. We were taken aback by the refusal, especially since the menu did not state any restrictions on modifications. As someone who prefers their eggs fully cooked for both taste and safety reasons, this was particularly concerning. We were left wondering about the quality and safety of the eggs being used, especially considering the potential risks associated with undercooked eggs. Although my partner asked for a refund, which was eventually granted, the tone of the conversation with the manager, Ryan, felt dismissive and unaccommodating. If felt discriminatory!! Plain and simple. It was disappointing to encounter such unwillingness to accommodate a reasonable request, and the experience left us feeling unwelcome. Beyond the issue with the eggs, the overall atmosphere of the restaurant felt lacking. Despite there being only a few customers present, the service was slow, In conclusion, our visit to Avo fell short of our expectations. While the food may have potential, the lack of accommodation for simple requests and the indifferent attitude of the staff detracted from the overall experience. We hope that the management takes this feedback constructively to improve their service and create a more welcoming environment for all custom
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