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🤮 1/5 - Awful service and food
By 👻 @Explorer258357, 07/30/2022 3:00 am
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In NYC for 4 nights as part of a month’s vacation in USA from the UK. This was by far our worst experience. Security / bouncer was downright rude from moment we arrived. We were seated outside which was fine but the tables are placed on sidewalk with people passing through constantly. The server left us sitting for 15 minutes before offering drinks. The drinks took another 10 minutes to arrive. When our food order was eventually taken, the server was vacant and looking around her and seemed very disinterested. The food was simply not good. We ordered 4 different pasta dishes and not one was flavoured as per the description on the menu. The food was very bland and overpriced for what it was. As soon as we finished - and most plates had food left on them - they cleared the table and then tried to force dessert menus on us immediately. Not only was that inappropriate regarding timing, but also completely inconsistent from their previous slow non existent service at the start. We had ordered a bottle of wine and had to ask them to refill our glasses (twice) as they had taken the wine bottle away from the table. No further drinks were offered to us or our children. It started to rain quite heavily and rain was pouring on to me and both my son and I from the dripping gazebo. I would expect staff to immediately assist and move customers in to shelter. Only one young waiter come to help by moving the table and wiping the seats down. The ignorant and rude security guy said ‘tell her to move’ referring to my daughter. Downright ridiculous. We paid and left and actually went elsewhere to eat as the food had been that bad. On the way out, the rude security man said to me ‘sorry about the rain’ in a sarcastic tone. Then to my daughter he said ‘mama is mad’. My daughter was very unimpressed and he is lucky I didn’t hear him myself. The fact that he assumed our displeasure was down to the rain shows how arrogant this restaurant is. I absolutely would not recommend this restaurant at all. It has appalling service and very poor food.
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