Poor Service and Refusal to Admit Mistake - Bistecca Tuscan Steakhouse Singapore - Buy Reservations
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🤮 1/5 - Poor Service and Refusal to Admit Mistake
By 👻 @Joseph, 12/10/2021 3:00 am
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I had made a reservation for an important working lunch at the restaurant. On my way there, my lunch guest called me to inform that there was no reservation. My personal assistant then also called me. Upon calling the restaurant, they insisted that they had sent an automated confirmation SMS to my personal assistant's number and she duly indicated for the reservation to be canceled. Upon further investigation, it was discovered that the phone number they sent the message to was in fact not my personal assistant's but someone elses. It was perhaps an honest mistake, but what was most unfortunate was the restaurant's refusal to admit that they made a mistake, and incessant efforts to blame my assistant - presumably, according to them, my assistant had forgotten her own handphone number and somehow managed to call them from a different number! It is most unfortunate that an otherwise decent restaurant provides such poor service and treats their regulars in such a fashion, especially their recalcitrance even when they clearly made a mistake. Not too fine dining.
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