Avoid at all costs - fails to deliver value, quality and service - Bostonian Seafood & Grill Restaurant - Buy Reservations
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🤮 1/5 - Avoid at all costs - fails to deliver value, quality and service
By 👻 @mirrr_th, 01/30/2021 3:00 am
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In hindsight, all the red flags were there from the beginning and we should have left immediately. Instead, we paid $1300 for less than $130 worth of service. Utter disappointment. This was a special occasion to celebrate recent personal milestones. We had picked this place because of its positive reviews across sites and its promising menu. Within the first 10 min: - A baby cockroach was crawling on the wall close to the seafood buffet. - The manager/host said he would return with the a la carte menu, but never did. - Another waitress told us they were not serving a la carte, then backtracked and said some mains were not available. Most notably, no Boston lobster which I had been really looking forward to. - A young waiter had no idea they were not serving certain food. During the meal: - Soup arrived before bread. Lobster bisque ($168) had lumps of cream that refused to dissolve. Mushroom soup ($138) was advertised to contain truffle but we could not taste any. - Bricks of bread arrived completely cold on the outside. They were colder inside. And so hard that it hurt to chew. - Crab cake ($228) was sent to the wrong table. - French fries ($88) were pathetic and not unlike those served in fast food chains. Shocking for this price point. - US rib eye ($648) was cooked to medium-rare, when we had ordered medium. We had also been given the wrong knives and had a terrible time trying to cut the steak. Fat had not rendered and it was tough to chew. - None of the food arrived piping hot. - We asked for the bill twice. Why didn't we kick up a fuss? The staff was completely overwhelmed and wholly understaffed. Another table of 4 had one of their mains arrive 30 min late and refused it. It's obvious the manager and host were having a difficult time keeping up with the lunch crowd and responding to nonstop requests. We had 10% off the bill - yay, no service charge! Eat here at your own peril. Other tables were ordering off the deli menu, which is a lot cheaper.
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