Occasion Spoiler- Saved by reservation manager - CÉ LA VI Singapore - Buy Reservations
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😒 3/5 - Occasion Spoiler- Saved by reservation manager
By 👻 @Livingmydream2020, 03/18/2023 3:00 am
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We had booked an dinner evening for birthday occasion. Despite asking for viewing table in special request form, it was denied during the visit. Lady at reception was rude. We checked tables with view outside , they were empty but she said subject to availability. After lot of back forth got it by reaching out to manager and he understood the importance of event. I have seen similar reviews here, all reflect to poor customer service. Don’t go with any expectations, it may turn out to be spoiler. Lady at reception on 57 floor needs behaviour training. I doubt Celavi is really looking into the feedback here. A good customer experience matters a lot and people do see review before turning up. Hope they listen and improve to accommodate ppl request for special occasions. Thanks to manager who saved the day for us.
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