The host, Devry or Denvy, was beyond rude. - Cactus Club Cafe Abbotsford - Buy Reservations
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🤮 1/5 - The host, Devry or Denvy, was beyond rude.
By 👻 @Jamie R., 02/19/2021 3:00 am
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As 2 people who have worked in hospitality for over 10 years, we were appalled by her attitude. She coldly asked us if we made a reservation, then when we said no she asked us to wait because they're super busy then yelled "hey you guys!" to us to come over when she found out there was a table rather than step out from behind the hostess stand and walk over to us as a polite and gracious host would normally. If I hadn't worked for cactus club and knew I was going to get exceptional service when we were seated, I would have left and never came back. In this Economy, it was tough to stay and support when so many other businesses would have showed gratitude and respect for their customers. The other issue was she was complaining to us about the issues of the restaurant, stating how it would take 10 minutes to clean a dirty table.. 10 MINUTES?! Are you kidding me? First off that seems preposterous and secondly as a guest I do not want to hear the issues of the restaurant or listen to your problems. We she walked us to our table in the lounge, we sat down we saw a table on their patio, which was a bit brighter and not as dark as the lounge. I returned to the host and kindly asked if we coudl sit on the patio. She then gave me attitude, letting out a long sigh then saying I guess, then she stated you Know that means i have to sanitize that table all over again right? Excuse me? who gives attitude to some spending money and paying for your paycheck? If it's such a strain on you to resanitize a table then I think you need a different job. If the Manager was around to hear this interaction I have no doubt she wouldn't have a job. However, our server Aiden is awesome, polite, professional as we are accustomed to at cactus.
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