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😒 3/5 - This is actually the first time that I have had a bad
By 👻 @Richelle C., 04/10/2022 3:00 am
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This is actually the first time that I have had a bad experience at a Cactus Club location.My family and I were at the Abbotsford location last night to celebrate my sister's Birthday.I had gone to the bathroom prior to having dinner. Upon using the bathroom I realised there was NO TOLIET PAPER :(. Usually I always check first, but Cactus Club's bathrooms are usually top notch, so I didn't think to.After that dissapointing and uncomfortable experience, I asked for the manager, so it would be taken seriously to take care of the toilet paper situation right away. A young blonde girl approached me by the name of Meagan, and I informed her of the the situation. Before I could finish explaining she cut me off, and kind of snapped that they were taking care of it!I walked away feeling completely unheard and was made to feel like she could have cared less, when I was just trying to do the restaurant and other patrons a favor so it didn't happen to anyone else.Then after dinner I went to use the washroom again, and walked into the only stall that was open and 1 roll of toilet paper was on the wet floor, and the other roll was in put on in front of the medal flap, so it didn't even spin...In the future, it would have been nice to have had my issue taken seriously, maybe a little bit of empathy, and would have been nice for Meagan to follow-up or deligate someone to check on the situation to meake sure the task had been completed properly.Not making sure that the bathrooms are checked frequently on a busy Saturday night is unacceptable and grose...Other than that, the service was good and the food was excellent.
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