Food Good, Service Great, Billing is a Scam! - Cafe Boulud Palm Beach - Buy Reservations
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🙂 4/5 - Food Good, Service Great, Billing is a Scam!
By 👻 @Charles S, 05/03/2022 3:00 am
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I frequently eat breakfast here and the outdoor seating is quintessential Palm Beach. The food is for the most part up to Daniel Boulud's high standard, and the service is always excellent. My complaint here is with the restaurant's billing. When I pay with a credit card they provide me a slip with a line for gratuity, and don't mention that a 20% gratuity is already included. This means that if my breakfast was $40, and they they give me credit card slip for $48 (with secret 20% inclusion) and I tip my usual 25% on that amount, for an additional $12 tip, it turns out I have been scammed into paying a 50% gratuity! I raised this issue a few months ago with a server and she brought the manager over who first said that the server should have said gratuity was included, and when I noted that she didn't, the manager then claimed that this scam is "what all the hotels in Palm Beach do." I have been there probably 8 times in past months and not once did a server note that gratuity was added. This practice is dishonest and not typical of PB hotels - Colony doesn't - and Four Seasons the servers are trained to say that tip is included. Bottom line is that I still go here for breakfast because I like the atmosphere and friendly servers, but I'm VERY disappointed that the restaurant engages in this dishonest billing practice.
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