It's not only the food. - Casa Bella Ventura - Buy Reservations
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🤮 1/5 - It's not only the food.
By 👻 @Susan W, 05/04/2022 3:00 am
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We were visiting Ventura and went to Casa Bella for for dinner. The food was good, the service was very good (Ancel), but restaurants are about more than just serving food. They serve as a social hub in the community, conveying its culture and certainly acting with integrity. I left my backpack behind in the outdoor patio, and contacted them the very next morning before they had even opened. We stopped before the lunch shift even started and saw our waiter, as well as another waiter who recognized us and said I'd left my purse behind and he'd given it to the hostess. He described the backpack and where we had sat the night before. After searching the restaurant, they realized it was missing. I asked for the manager on shift last night, and they indicated the owner was in charge. I finally spoke with Jan, who had been listening but not intervening the whole time her staff searched. (Jan did not want to give me her last name, but finally did stating it was Shuster, tho later to learn it was another name entirely). After many, many unfortunate texts, phone calls with both her and her daughter Jada the General Manger, they concluded that the hostess left it outside in their unlocked and unprotected patio. At first they stated they had cameras, then many days later indicated to me that the cameras had not been working, but that homeless people frequented the area at night, sometimes sleeping on their tables and poking around. I was informed/texted by Jan the owner that "You left and lost your purse and what you claim to be important like check books and cash...You left and lost your purse. It was so important you didn't even come back to retrieve it...I don't even know how anyone can leave their purse and not come back. You and you alone left it...We kept it safely the entire evening. Ultimately you irresponsibly left your bag the entire evening and never came back to retrieve it." Sad.
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