Very disappointing. - Casa Urola Donostia - Buy Reservations
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🤮 1/5 - Very disappointing.
By 👻 @MichelleinDordogne, 03/05/2022 3:00 am
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We booked this restaurant after reading several good recommendations. I am scratching my head as to why this restaurant is rated so highly. There were four of us having dinner. We shared a couple of starters which were plain but tasty. Two of our party shared the Cote de Boeuf and one had the Octopus for main course. They were fine but nothing out of the ordinary that you couldn't get anywhere else in the world. They were not the typical creative, incredible dishes you could normally get in San Sebastian - which is one of the foodie capitals of the world. I ordered the "Blackened Monkfish" with salad instead of potatoes. Of course, it came smothered in potatoes and no salad but the most surprising thing is that there was no "blackening" - just a very bland lukewarm tasteless piece of fish with no seasoning or flavour at all. I had to add a lot of salt and pepper to make it edible...However, the worst part was the service. The two older ladies were warm and welcoming - however, the young waitress with the black gloves who served our table was one of the worst waitresses I have ever experienced! She is someone who really does not enjoy her job! She literally threw things at us, such as cutlery, bread, splashed the wine all over us...She was extremely clumsy and very rude and unfriendly. At one point, I asked for more bread, and she brought me the bread basket with a few small end pieces remaining which were rock hard. Teeth breaking material! When I asked for another piece that I could eat, she just shrugged and walked off. The service was so bad that it was literally funny and we ended up laughing about the whole experience. Do yourself a favour - find another restaurant - there are so many good ones in San Sebastian.
On the plus side - the wine we ordered was very, very good and was the most enjoyable part of the whole evening. The whole meal was also very expensive - around 90 euros per person.
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