Really wanted to try this place because it was nominated - Cassia Santa Monica - Buy Reservations
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🤢 2/5 - Really wanted to try this place because it was nominated
By 👻 @Elaine C., 02/26/2022 3:00 am
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Really wanted to try this place because it was nominated for a James Beard award. While the ambience is cute, and the food was tasty (although a bit salty), it was overall good with their drinks and food, but the service is really awful. We didn't have reservations so we sat at the cocktail table at the bar but it wasn't really that busy around 5:30 pm. But we had to wait a long time for any server to come acknowledge us or even give us water while the other cocktail table, 2 tables down, sat down after us and were given water and had their order taken and was served their food before anyone came over to ask us for a drink order. Although not sure if this was the reason why, it was a white couple who was served and we were 3 Asians who were ignored for a long time. Throughout the night no one came to check on us and even when we asked for water for the first time, it wasn't given until we had to ask a second time about 30 minutes later. We don't know if it was due to lack of staff or attention but definitely wouldn't recommend to come given the price you're paying for the food and the quality of service you will receive especially if you're Asian which is the irony that this is a restaurant that serves Asian food.Edit update: In response to the managers comment to this review, the apology feels very inauthentic, but I understand the defensiveness so I just want to note that it was our honest observation of the night as we watched who was being served quickly and who was not. It might not have been intentional but it was what we noticed in those 2 hours and wanted to address that to y'all. Also you can be Asian and still discriminate against other Asians... we are all human and it happens. I wanted you to know so that you can do better in the future but that's all up to you and for any other future patrons. I can apologize for that last line in the first review but you should know how awful it felt to be a patron in the restaurant that night.
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