Disappointed all around - Chanson Le Salon New York - Buy Reservations
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π 3/5 - Disappointed all around
By π» @Beachbum2473, 06/24/2019 3:00 am
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We made 2 visits to Patisserie Chanson during a recent stay in New York. The first visit was for breakfast at the upstairs patisserie. We tried the plain and dulce de leche kouign amann, a chocolate croissant, a laminated brioche roll, and a few other items. I am a huge fan of kouign amann and we specifically came here because we know they sell them. The kouign amann were not at all what they should be. They had the carmelized sugary texture that they should have, but they were so dense!! They were more like a carmelized brioche than a kouign amann. Very disappointed in that aspect. I realize Kouign amann are difficult to master, but these would rate about a C. The rest of the items that we ordered were just average. There really wasn't anything to rave about. And for $50, it was way too expensive for the quality of the baked goods.
We returned again the same evening for the Dessert Bar. We did the Dessert Bar once before, shortly after they began the Dessert Bar, and it was fantastic. Our experience this time was very different;
With the exception of the young man who greeted us and seated us, the rest of the staff seemed very disengaged and like they just wanted to get done and get out. There wasn't nearly the level of showmanship with the desserts that we experienced on our first trip. There were active components to the desserts, but they just missed the mark. The desserts felt very robotic and rushed instead of innovative and fun like they used to.
The desserts themselves dropped a notch as well. The portions were noticeably smaller, and not quite as imaginative as before. They were mostly tasty, but certainly not the caliber that they used to be.
In addition, the Dessert Bar no longer serves a la carte cocktails, which was very disappointing. We ordered the wine/cocktail pairing with our desserts, and it was a total let down. Before, the pairings had innovative cocktails. This time, we got mostly wines. They were ok, but not worth the extra $60. They didn't enhance the experience in any way.
All in all, we were very upset with our evening here. We spent over $400, and just weren't wowed. We realize how labor intensive the old experience was, but if they are going to tone down the experience, then they should also drop the price to match. And the elimination of the cocktails is just a bad sign for the Dessert Bar in general. It feels as if the Dessert Bar is just losing its motivation.
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