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Chiltern Firehouse London Reviews from The Last Year
Rude and pretentious front of house staff
Myself and two daughters booked this restaurant for a Mother’s Day meal. We arrived early so asked if we could have a drink first. The hostess at the door was friendly but tried to tell my daughter how to pronounce her own name!! We were then ping ponged back and forth between the bar and restaurant and met by numerous rude front of house staff who said we couldn’t sit here or they couldn’t find our name on the booking. Eventually we were taken back to the bar and met by a rude and arrogant tall blonde host and told we couldn’t sit at a free table, the way she spoke and acted towards us was laughable, by this point I was ready to walk out. I have ate at lots of excellent bars and restaurants all over the world, and have never been treated in this manner before. The restaurant itself was very mediocre, expensive for what you get and very pompous. This place needs to read the reviews on here and do something about their staff, mainly front of house management (the girls in black dresses). Safe to say I will definitely not be going back to this establishment.
Fantastic Lunch !!
Wow, reading all the negative reviews I can’t believe this is the same place we went to ! Great staff, really good food, fantastic atmosphere and Tiramsui to die for !! I would agree that it’s on the expensive side but then of my £320 bill nearly half was drinks which was my choice, so no more expensive than any where else in London ( mind you got charged for 2 waters and only got one, but the very large helping of Tiramisu made up for that ! ) we loved the place and we will be back but please CF if the neg reviews are true ( there are a lot of people out there who will just give a crap review for a minor infraction or to boost their own inflated ego ) make sure you make it the same as it was yesterday for us !! PS. On the table next to us a couple had there main course delayed for what ever reason, waiter very apologetic when it was served, and a manger came by 2 minutes later to apologise again, very professional . Strange.
Food and service were terrible.
Our contemptuous server treated us like we didn't belong there, and you know what? He was right. Snotty restaurant for snotty people who think they have taste, but don't. Beautiful space, though.
Average for the price tag and pushy staff
Valentines Day dinner treat for us on February 14th. Beautiful restaurant atmosphere and attention to detail. However, we did have a pushy waiter that kept urging us to order table water, it isn't complimentary so I said no more than once. He took the glasses and said he liked to tease people that didn't have table water as if it would make us suddenly order. Didn't like that. We ordered the steak, lamb chops and two sides. With a Virgin cocktail and a coke. Cocktail was amazing. Food however average for the price tag! 16% Gratuity tax also was a shocker as its stated to be 12.5% on the menu. The venu is definitely full of Z list wannabe clientelle and we felt out of place and the staff I feel treated us as such. I wouldn't come again as the food was average for £150 price tag. Also I'm a Celiac and they weren't knowledgeable.
Very nice restaurant, great food, highly recommended.
I highly recommend this restaurant. Service, food, and everything is great. I also liked very much the hotel bar and lobby, would be great to go there for a drink.
Came here on our first night in London and can't stop
Came here on our first night in London and can't stop talking about it. Obviously, London has endless restaurant choices to choose from..but I will definitely come back here again and again. The restaurant as a whole is beautiful, from the outside to the inside. But what I love most is that aside from the aesthetic, it is serving really delicious food! The filet was the best I've had in London. It was seasoned perfectly and literally melted. We also ordered the halibut and sea bass. Both perfect, paired with incredible sauces. Finally, the lobster Fricassé. Aside from the pasta being a little too al dente, my son loved it. Our server was really friendly. A little pushy, but that never bothers me. We typically filter that out, however in this situation it felt a little opportunistic. Cocktails were priced on the menu, but when our bill came they were priced higher...we're talking $33 for an espresso martini. The house cocktails (which typically are priced higher, were only $22) The bill includes a service charge, but we were also charged additionally. A fee our server took the liberty of adding to our bill for a second tip. We actually always tip high, but this action left me with a little distaste. Had the food and ambiance not been a 10, I'd probably recommend avoiding here. But in this case, maybe just check your bill to avoid getting taken advantage of.
Weird host
The main host needs to take a chill pill, he acted like he owns the place, very strange guy. It really left a bitter taste in our mouths since chiltren is so beautiful, but the way the host was with us took away from the experience
Fun and low key
It’s a quite large space but we were placed in two tops a bit out of the way. It all worked out but given it wasn’t busy I would have preferred to have been a little away from the next table. Staff were friendly. I loved the selection of Portuguese wines. The portions were good but I did not feel overly stuffed when I left which was a nice feeling given the gluttonous nature of the holiday season. Standouts were the chicken dish and also the pumpkin salad. I don’t even like pumpkin! The collards needed salt but once salted were tasty.
Diamond Less
Came here for brunch which was ok. The waiter was great and very attentive. However the whole experience of being here was ruined when I used the bathroom and took a very sentimental gold and diamond ring off to wash my hands . I realised that I left them in bathroom . I called them to tell what happened and the person who answered really couldn’t of cared less. Just hurriedly said if we find the ring we will call you. The person didn’t even take my details. The ironic thing is I’ve left something in McDonalds and it was handed in, however in this upmarket establishment someone decided to play finders keepers. The diamond ring can never be replaced. . .
Brunch or Lunch that is the question!
We love the Chiltern Firehouse and have been many times for drinks and meals. The atmosphere and service are unique and special. I have given an average score on this occasion because I feel your food needs to be a bit more nourishing and less mean. Also we went on a Saturday. I looked online before our meal and noted there was a Lunch menu and a Weekend Brunch menu. Your menus and website do not make it clear what will be offered we were hoping for the Lunch menu as I am a vegetarian. The Brunch menu only has a salad for vegetarians, cold food cold day !!! We got the Weekend Brunch menu. Bread - the portion is 3 slices this was not explained - we were a table of 6 but we had to ask for another portion and paid for it of course. These details are important. The shrimp cocktail £28 not even any lettuce just a coup of ice and the shrimp! We were surrounded by smokers again not made clear whether there are areas for smoking in the courtyard. We will return but maybe just for drinks only and thank you to the wonderful staff.
Still living up to its reputation
The atmosphere was perfect although lighting in general areas could be brighter. The waitstaff were knowledgable and friendly, the food was particularly good
Amazing experience
Such a lovely place! Food and vibe is spot on. Also went for cocktails, service amazing liked the way everything is designed.
Chiltern Firehouse is nothing short of a culinary
Chiltern Firehouse is nothing short of a culinary masterpiece and holds a special place in our hearts, making it my wife's absolute favorite restaurant on the planet. From the moment you step into this iconic establishment, the ambiance exudes sophistication and warmth, creating an intimate setting that elevates the dining experience. The menu is a celebration of culinary creativity, offering a diverse array of dishes that are not only visually stunning but also bursting with flavor. The attentive and knowledgeable staff adds to the overall charm, providing impeccable service that feels both personal and professional. Chiltern Firehouse has an innate ability to turn every meal into a memorable event, making it a top-tier destination for those seeking an unparalleled dining experience in the heart of London.
The food was truly really great.
The tiramisu was the best I've ever had. The service was absolutely amazing in every way. The vibe in there is very posh, cute, dark, vibey. Really Great experience overall. Only thing holding this place back from being a 5 star is how expensive it is.... But I guess that's what you pay for.
Service, drinks and ambiance was 10.
Loved getting lost in the hotel after, lots of doors, and twists and turns like a maze.
If I could give this place zero stars, I would.
Food was fine, service was terrible, and I paid €24 for the most disappointing espresso martini of my life. This all would have been fine and dandy, until when my group tried to leave after paying (4 young, college aged women), we were directed out through the back alleyway. They literally kicked us out into a sketchy, seedy, and dimly lit alley way after we had spent €500+ on dinner. I will never come back here. Save your money, and don't go somewhere that throws you out with the trash.
Food is fantastic, definitely was a pricey meal.
Our waitress gave us great and honest recommendations. Very hard to get reservations, but if you can I highly recommend. Celebrities are commonly spotted here. Ambiance is super fun for birthday dinner or date. Would recommend sitting outside on a nice day. Was a bit surprised by the service there as we had to ask several times for forks and a candle for our friends birthday and for refills of water. Either way, I would not say this was a make or break for us. Had to order two orders of the French fries because wow. Other standouts: chopped salad, vodka tomato pie, oysters, chargrilled ibérico pork.
Atmosphere- 5+ Food - 5+ Service - 5+ Vibe - cool,
Atmosphere- 5+ Food - 5+ Service - 5+ Vibe - cool, hip Nothing more to say. As good as it gets.
Need to make reservations! Arrived on a Monday evening and
Need to make reservations! Arrived on a Monday evening and the restaurant was crowded. We were seated immediately. Food - ordered squash blossom pizza and the linguine with pesto and garlic. Pizza was very thin crust and delicious! Highly recommend! Service - excellent! Our waiter was attentive, i Ambiance- loved the "cosiness" of the room! Would definitely return!
IYKYK vibes! This is how SoHo house felt went it 1st opened.
Would definitely recommend.
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Prepaid Reservation Fee
By 👻 @CivilizedCard10, 07/06/2023 5:26 pm
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When you sell a reservation that has a prepaid fee AT takes a commission on that fee. This doesn’t really make sense because it’s an expense the seller incurs not part of the profit that is shared.
For example:
Carbone NYC fee to book table for 2 is $108.88
If you sell it for $200 on AT you get $140 from them.
Your net profit is $31 and AT collects $60 in fees.
It would make more sense not to charge commission on the upfront fee as this creates a disincentive and results in higher costs for buyers.
2 Answers
7 Comments |
Don't like the Answer? Add another one. |
Answer from 🥩 @FamousStation67 (07/06/2023 6:51 pm)
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Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
6 Comments
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By 👻 @CivilizedCard10 (07/08/2023 3:03 pm)
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By 🍑 @BraveCloth47 (07/07/2023 9:32 am)
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By 🧿 @DefendableJump50 (08/20/2023 3:21 pm)
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By 🥩 @FamousStation67 (07/11/2023 10:39 pm)
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By 👻 @CuddlyRice61 (10/13/2023 1:15 am)
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By 👻 @EarthyCook75 (11/05/2023 1:15 pm)
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Answer from 👻 @LaudableSupport16 (10/23/2023 11:47 am)
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I agree to this!
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