Appalling experience! - CLOUDS Zürich - Buy Reservations
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🤮 1/5 - Appalling experience!
By 👻 @ML, 12/15/2022 3:00 am
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We went for our Xmas team dinner last night to Clouds, the view was very nice... and that's all that can be said in favour of this place. We had to ask repeatedly for the menus, the water, the wine...worse: we waited 2 hours for our dinner (btw we noticed that were not the only table with these issues) and from the server of our table we just got a "well, I did my job, I brought the bread and the wine, the kitchen is not my responsibility". The managers around and the host offer lukewarm excuses and left the table without even hearing us. On top of the delay, four of us had ordered Zurich geschnetzeltes (which came in little pans), and when the main course finally arrived they had forgotten the pan for one of us. Instead of apologizing, when we mentioned it they told us that the idea was that one of the pans was for two of us to share...even though we had four supports for the pans and even though the three pans had exactly the same portion (and a rather small one at that...). When the bill came not only did they not give us any discount or at least offer something, but they were extremely rude with us. Considering the price and the presumed "category" of the establishment the whole thing was a disgrace. Never again.
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