Very strict cancellation policy that is not well advertised and borderline misleading - Cloudstreet Singapore - Buy Reservations
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🤮 1/5 - Very strict cancellation policy that is not well advertised and borderline misleading
By 👻 @Crabjunkie, 07/23/2022 3:00 am
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I was excited to try the restaurant but we had some friends come into town at the last minute. The restaurant couldn't accommodate the increase in party size from 3 to 6, and wouldn't shift the date of the booking. They charged us the full cancellation fee and explained the restaurant had already purchased the ingredients for our dinner. Rubbish, it's just a money grab and poor service. We would have happily paid a partial cancellation and gone on a different day. I asked them if we could take the food they purchased to our home since it was "already purchased for our dinner" NOPE. Don't go here, anyone who handles customers this way likely plays games with their food orders, cutting corners and trying to make seafood and proteins last longer than they should in the fridge.
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