This review is about the upstairs bar and grill When there - Crow's Nest Restaurant Santa Cruz - Buy Reservations
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🤮 1/5 - This review is about the upstairs bar and grill When there
By 👻 @Elizabeth L., 03/10/2024 4:00 am
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This review is about the upstairs bar and grill When there are 52 Sundays in a year and you go to the same place for about 45 of them for better then 10 years I think you can consider yourself a regular. That is my husband Josh at The Breakers Bar. Over the years he has had attentive, professional, friendly and basically amazing service, until about a month ago. What may have started as a misunderstanding has become a huge "thing". On this particular Sunday the regular bartenders were off and a downstairs server was assigned to Josh's table. She tried to take his drink order and he said something to effect of "everybody knows me, I've been coming here for 20 years, just tell 'em Josh's margarita". I don't know if she asked for more detail, what I do know is what I saw and heard when I walked through the bar to join Josh. The server conveyed to the bartenders the request, it wasn't her words that were offensive it was her tone, demeanor and her facial expressions. I witnessed it all. I told Josh that the server didn't much care for him and his reaction was swift and direct. When the server returned and asked what she could get him he said "a different server" there was some discussion but we did get another server. That should have been the end of it - it was not. Josh shared this story with one of his regular servers the next week - perhaps that was unwise, but what followed is OUT OF BOUNDS. The staff had a meeting and discussed the incident. The server in question slandered Josh claiming that he insulted her face and the characterization that was thrown around about Josh is that the servers need to feel "safe" and they did not. It was determined at this meeting that someone needed to talk with Josh about his behavior and comment so that the servers can feel safe. I was present at the original exchange with the server, Josh NEVER said "I don't like your face", when the server was told what I witnessed she lied saying she was talking about a different table (as if that makes the tone and negative facial expressions better) and then she embellishes the story more at a meeting instead of just owning her actions, she was caught red handed. Asserting that Josh was or is threatening and needs correcting is mind blowing. He deserves a huge apology.
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