Poor Service Policy - Del Frisco's Grille Rockefeller New York - Buy Reservations
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🤮 1/5 - Poor Service Policy
By 👻 @Susan, 04/18/2024 3:00 am
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We arrived a few minutes early for our reservation. It was extremely noisy and busy as usual. The host asked if everyone in our party was there, I said no, our 3rd person just hopped on the subway and would arrive in about 15 min. She said we had to wait until all persons were there. We asked if we could be seated at our table and order cocktails. She said no, it is COMPANY POLICY that all guests need to be present. Because, of course, the whole place would implode if we were seated at a 4-top before our friend arrived. And just to be aware - our reservation would be cancelled at the 15 min mark. My husband and I walked across to Limani, which was also very busy. They said they could squeeze us in, we sat down, our friend arrived and 3 of us had a delicious meal with great service. I respect that the host at Del Frisco was doing her job as expected. However, the people that determine COMPANY POLICY should watch a few TED talks and consider the concept of serving the customer/client rather than strictly adhering to their outdated COMPANY POLICY 100% of the time. Or, they might pay some attention to restauranteur Danny Meyer and his well-respected standards of customer care. Del Frisco might also consider that as little at 1 1/2 years ago, they might have begged us to come to them and spend hundreds of dollars on a meal. And that there are about 10 other very good steakhouses close by, and hundreds in the city. As a patron of any business, I’m no longer willing to be treated as if my patronage doesn’t matter. I will surely be spending my time and dollars at one of the many other wonderful and welcoming steakhouses nearby.
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