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🤮 1/5 - UNFORGETTABLE
By 👻 @Shuliano, 05/04/2022 3:00 am
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MICE DURING DINNER and CARELESS MANAGEMENT
We had dinner on Tuesday 3rd (booking at 20.30h) and we decided to chose Entrecote the place to celebrate for our anniversary. The first impression of the place is quite nice, good atmosphere and nice details in decoration.
We had two cocktails really well prepared, and decided to have a bottle of wine with our 2-courses menu each.
Entrees: scallops, nothing really impressive and you will forget about this as soon as you finish it. Souffle, really tasty and flavourful, so 1 out 2.
Mains: duck, quite nice and interesting choice. Porterhouse, nothing different from getting it at a normal pub.
Now this is the worst part. As we were having wine and enjoying the last two glasses, almost willing to share a dessert, WE SAW A MOUSE. Not only for one or two seconds, just wandering around under the tables for like 10 minutes straight.
We decided to tell one of the waitress and she was, of course, really in shocked. So we decided to tell this to a tall guy, long hair and with glasses, who responded that 'is a problem they are dealing with and they use mousetraps'. We asked to move to a different table at least to finish the wine and leave that place, because, who would like to have dessert knowing that there are mice going around? NOT A SINGLE REASONABLE HUMAN BEING.
When we asked for the bill, we asked again for the manager. A lady, short hair came to us in our request, and we explained her literally that "we were more than willing to pay for the full amount of the bill, but it is not acceptable that a place like that opens their door and give service AND FOOD with this huge issue, like nothing happens, and we decided to take it easy because we are not that kind of people that decide to make a scene to get advantage (we regret to not leave as soon as we spotted the mouse, if we knew that this lady, was so careless and nothing emphatic with the whole issue)"
We work in hospitality as a waiter and manager aswell, and we really felt that this place LACKS OF MANAGEMENT, in terms of empathy and common sense. Not even a sincere apology. That's shocking.
This review will be another on the unanswered bad reviews through this web so I am not expecting nothing. Just be aware that you will get a normal and not mind-blowing dinner, and hope that the mice are not around your table because any of the managers will show you any kind of human response.
WHAT A SHAME
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