Very good food, but some service issues and value for money improvements to be made - Ettan Palo Alto - Buy Reservations
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🙂 4/5 - Very good food, but some service issues and value for money improvements to be made
By 👻 @dubainick, 08/16/2020 3:00 am
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Our first meal in COVID times - seeing this new restaurant in early evening with only a couple of tables occupied , we decided to try it. (It did get a lot busier- and tables were closer than ideal). We had a fish dish and chicken dish plus starters. Food was excellent, but with a pretty high price, it needs to offer a little more - e.g add about 50% more of the side papadums used for the dips and paratha bread (and rice) to mop up the sauce -so that one does not have to wait 20 minutes when asking for some more. We are not big eaters and recognise this as an up market restaurant -but just want a bit better value. With annoying delays in the main waiter service (bus boys were very attentive), we raised these points to a senior senior staff member and she then introduced us to the co-owner/chef - and they were very good at recognising that our feedback was sincere and well intended and addressed our comments very fairly. So I wish the restaurant all the best and if they can address these growing pains, I think this will be a real go to restaurant if you want a more up market experience with very good food.
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