Would not recommend! - Ettan Palo Alto - Buy Reservations
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Palo Alto's Best Restaurants that are most frequently booked by customers of Ettan Palo Alto
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🤮 1/5 - Would not recommend!
By 👻 @Dewan F, 06/18/2023 3:00 am
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We had a horrible experience today on Father's Day. We initially had reservations for two people at 1pm on Sunday, however our childcare plans changed and we called early on Saturday, spoke to a woman who stated there would be no issues and Ettan can accommodate us for 4 people at 530pm on Sunday but we would need to leave by 730pm. Great, we arrived at 515pm, dressed up, with with two kids in tow, on Father's Day, waited patiently for door open at 530 and once we reached check in, we were told there was no reservation. We spoke to the woman at the desk and she became quite defensive, look at us like were aliens and basically stated there was nothing to do. Then she said, oh "maybe if you wait for 15min she can look into maybe giving us a table if something becomes available." It was embarrassing, uncomfortable and totally unacceptable as I had wanted to treat my husband for being such a great dad on Father's Day. I recommend this restaurant look into better training, understanding how to take reservations and make changes to reservations and some consideration placed into being professional with some empathy.
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