Hostess Should Be Fired - Fable & Spirit Newport Beach - Buy Reservations
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🤮 1/5 - Hostess Should Be Fired
By 👻 @abrysha, 03/10/2022 3:00 am
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On our first visit last January 2021 we had a disappointing experience. The 2-top tables were so close together the server's rear end was literally in our face when he served the table next to us. We complained to the manager, but nothing was done.
So considering it's restaurant week, we thought we would give them another try. Made reservations a full week in advance on Resy and thought I requested the dining room since the evenings are cold outside. In my comments on the reservation website I explained my past negative experience and requested better seating this time. When we arrived at our reservation time, turns out I reserved the "Dinner Patio" in error. I asked the hostess Gabriella if they could seat us inside. She said they were totally booked and offered us the bar, which we declined because it seemed too cramped. Gabriella proceeded to take us outside to our table outside which is basically a table next to another retail establishment in the alley. No one else was eating outside at the time, and Gabriella arrogantly said she would "accommodate" us there. There is a small gated outdoor area with about 5 or 6 tables with heaters which was totally empty except for one couple. Those tables were not offered to us and when my wife told Gabriella the table she gave us was not acceptable she rolled her eyes and said "Oh My God" like we were being unreasonable. You would think that since we had a bad experience on our first visit, a "Michelin" contender would go out of their way to make sure their customers were served properly. Hostesses like Gabriella should pursue less people-facing careers. She was rude, arrogant and unpleasant.
We asked to speak to the manager but he was not interested in improving the our customer experience, and spent the entire time defending Gabriella.
Hey Michelin, you really missed the boat on this one.
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