Poor service and mediocre food - I'd skip this one - Frenchie Covent Garden London - Buy Reservations
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🤢 2/5 - Poor service and mediocre food - I'd skip this one
By 👻 @HarryB196, 11/26/2023 3:00 am
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I visited Frenchie at the end of November on a Friday evening for dinner. A member of my party arrived early and was seated at the bar, she was handed a wine list (not a drinks menu) and had to wait a long time to even be acknowledged by the bar staff (let alone served). When we all arrived, we were seated near the door. This was very cold. There is no curtain or real divider between the waiting area and the restaurant so when the door was opened (or left open by other customers) there was a terrible draught. I had to ask at least twice for the wine menu and three times for a drink to be brought to one of my family members despite the drinks being brought out for everyone else on the table. It took the staff around 10-15 minutes to take our drinks order and, at the same time, our food order. She did not write any of this down which we thought was impressive until the main courses arrived without any of sides that we had ordered. Clearly the waitress had forgotten to send the sides order through to the kitchen. It took about another 5 minutes for the sides to arrive (at which point our food had been sat on our table for almost 10 minutes). The food was ok, it did not blow me away and, as we had had to wait for the sides to arrive, it was cold by the time we came to eat it. The puddings were tasty and probably a highlight of the otherwise dismal evening. When the bill came there were mistakes - there was a £27 glass of wine that had been added to the bill (we had ordered a bottle of completely different wine that was also on the bill) and the sides that had been delayed in being brought to our table were on the bill (despite being told by the waitress that they would be complimentary due to the delay). These items were removed from the bill but then a separate member of staff brought along the card machine and no one apologised for the error with the bill. In all, the service really let the restaurant down. Despite it being a Friday evening, the restaurant was not busy but a combination of being served by at least 4 waiting staff (meaning that no one really seemed to know what was going on) and the delay and lack of an apology from staff for their very poor service means I will not be returning.
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