WORST CUSTOMER SERVICE EVER!! COMPLETELY UNFRESH - Fuego by Mana North Miami Beach - Buy Reservations
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🤮 1/5 - WORST CUSTOMER SERVICE EVER!! COMPLETELY UNFRESH
By 👻 @Eli Z., 04/08/2024 3:00 am
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WORST CUSTOMER SERVICE EVER!! COMPLETELY UNFRESH FOOD! Speaking with the manager Marco was an ABSOLUTE NIGHTMARE! My wife and I got food poisoning after receiving our Chicken and Meat just 2 minutes after placing our order. This clearly means that the food was pre-cooked and left out, compromising its freshness and safety. I complained about the food poisoning, which occurred the following day, and Marco admitted that due to their high volume of orders, they do pre-cook the food. However, he insisted that I was the ONLY person who had ever reported food poisoning from their restaurant. Furthermore, he kept ARGUING with me, claiming that food poisoning symptoms only appear after 3 days, essentially accusing me of LYING. According to him, the customer is always WRONG. Since reading other comments about Fuego, I've realized they spread this misinformation to other customers who complain. Therefore, I've attached here information from the CDC.gov, which clearly states that symptoms can appear anywhere from 30 minutes to 8 hours after eating contaminated food. It's alarming that Fuego has a manager who not only disregards customer complaints but also poses as a medical expert, spreading FALSE CLAIMS to customers. I have NEVER experienced such disregard and blatant disrespect from a restaurant. Their policy seems to be "we are right, and the customer is always wrong." This has been my WORST EXPERIENCE with restaurants in Miami. They don't even deserve the 1 star I'm forced to give.
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