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🤢 2/5 - Weekend visit to this hotel.
By 👻 @Kelly M., 02/22/2024 3:00 am
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..we had high hopes based on it being advertised as a five-star hotel. Pros: 1. Beautiful views of pool and ocean from the rooms. Each room seems to have either a balcony or patio to enjoy, 2. Welcome drink upon check-in, complimentary bottle of bubbles, complimentary mimosa at first breakfast. 3. Upon hours of check-in, we were asked many times if everything was ok...this was before anything could happen and we were not asked again after the initial 18 hours. 4. The drinks are delicious at Taboo, as well as at the lobby bar. The bartenders are attentive and skilled. Cons: 1. The DJ at the pool plays the exact same set list everyday and often repeats the same songs. He walks away frequently so don't have high expectations for the music. 2. Oddly enough the weekend we were there a violinist often came out to perform with the DJ at the pool. And she performed the same music each day. 3. The food at Taboo is terrible. Seemingly defrosted seafood croquettes and a terrible feta dish we shared for lunch on our arrival day. This food was not edible. The kitchen was giving everyone a complimentary hummus platter - much much better! Lunch of two unedible appetizers and four drinks came to $187 USD. 4. Complimentary breakfast each morning at the hotel - we were very optimistic as it's a seated breakfast with many options on a menu. The servers are friendly who take your order....and then promptly forget what you order. It became a comedy of errors - asking multiple times for forgotten items or hot sauce and just getting used to receiving half of the order. Additionally, skip the bread basket as it is always stale - how is it possible that the bread is stale no matter how early or late you arrive for breakfast? The food is edible but not fantastic. 5. The pool....we got down to the pool early on our first full day only to discover that although we were paying $$$$ for a five-star hotel experience (which you would think would include the pool), there are reserved signs on most of the chaises. We learned that the hotel and the restaurant share the pool. You can pay for a cabana or daybed or chaise....or you can sit further away for free. We opted for that and found two chaises facing out towards the ocean. After about an hour, a few frat boys arrived and found an employee who came over to tell us that the bros reserved 8 chairs and we were using two of them. We questioned these 'men' to ask them about what reservation policy did they follow. They claimed that they followed the hotel's policy of reserving seats by putting items on the chairs at 7am. (Yet as we noted - only two chairs had items on them and we did not sit on those). We begrudgingly moved to other seats which recently opened up. And, we checked with the hotel about it's policy. We learned that there is no 'policy' at all - you can use a free chair or pay for a chair - it's that simple. 6. Good luck getting a towel other than the one on your chair at the pool. I swiped one and when the worker tried to get it back, I told him no as I was planning to get into the pool and didn't want the chair wet. Most hotels freely offer towels to paying guests. I had to hide my extra towel. 7. Housekeeping....after our first full day, housekeeping visited our room at 6:30pm while we were showering and getting ready to go out for the evening. So it wasn't possible to make up the room - we tried to replace towels - we only received a few towels. (The next day we stopped one of the housekeepers, gave her $ and asked for our room to be cleaned during the day. It was clean by the time we returned). 8. When we asked the front desk about areas to explore to go shopping...we were met with blank looks. We explained what we were looking for and she had an idea, we looked it up and we took an Uber to it only to find it closed. This is a basic question - while it seems like other guests in the reviews had a concierge, we did not. Maybe there could be information shared at check-in like this. 9. To get an Uber at the hotel, we initially were using 'ME Hotel' as our location. Word to the wise...do not do this. We had to walk down the long driveway to the gate and the Ubers will often cancel. It took us to our last full day to learn that instead we should put in 'Nikki Beach' into the location for Uber and it picks up and drops off in a loading area/closer gate that is much more convenient. (Uber cannot drive up to the hotel as it is a municipality law because they do not pay taxes. Again, would be nice to know this at check-in.) 10. Beds aren't comfortable...definitely not a five-star resort bed (or even a four-star hotel bed). Takeaway...do not stay here unless you want to hear the same loud boring dj music from about 1pm to 10pm with the occasional violin; pay too much for a room and not much else; realize nothing is included with your stay and get overcharged for everything.
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