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By 👻 @Adriel, 10/04/2022 3:00 am
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I've been to a lot of Gordon Ramsay restaurants, including Hell's Kitchen in Vegas, and this one was horrible. We came for my wife's 35th birthday. We were seated m and the subsequently they seated a family who was actively smoking weed with a child who would not stop screaming next to us. It did not make for an experience worth 400 dollars. We discussed our concerns with the manager and we're told someone would follow up with us today. When he/she did not follow up we called and were subsequently gaslighted into telling us that our experience was fine. Despite the fact that the manager the night before ( I believe his name was Ian) stated that he would follow up with us given numerous complaints about the same thing and that it was inappropriate and he was about to kick said family out. I understand marijuana is legal, but actively smoking during dinner is not appropriate. The real issue at hand was that no one followed up on the issue that they said they were going to and pretended that it never happened. I would not recommend this place for anyone. I think it speaks volumes that the exact same restaurant in Vegas rates much higher. If I were Gordon Ramsay, I would close this place and expend my energy on locations that were actually trying.
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