Unprofessional rude staff, forget to inform when the table is ready 4 hour wait - Haidilao Hotpot London - Buy Reservations
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🤮 1/5 - Unprofessional rude staff, forget to inform when the table is ready 4 hour wait
By 👻 @Christina Nguyen, 10/30/2022 3:00 am
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We waited 4 hours for the table, came at 4.30pm to get the number and was given 133 . happily waiting as have been before and know the queue can be long, we went away and was waiting for the text to return. 4 hours later we came back to check where is the number on the queue now and was advised 118 so we decided to sit in the restaurant and wait. It was 7pm 1hr30 minutes later was still no text so we came And ask the host what’s the number now. She said to us it’s 139 at that time. We was angry and showed her the text it was 133 but we haven’t got any call or text we have been sitting and waiting . She apologised and said the next table will be hours. If I hadn’t asked we would still be waiting and they would have forgotten to text us.
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