TERRIBLE CUSTOMER SERVICE!!!! DO NOT EAT HERE!!!! - HANU Korean BBQ Las Vegas - Buy Reservations
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🤮 1/5 - TERRIBLE CUSTOMER SERVICE!!!! DO NOT EAT HERE!!!!
By 👻 @monkielinh, 06/26/2020 3:00 am
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Delicious Korean BBQ in Vegas are a dime a dozen so I HIGHLY recommend against coming to this place.
We called, made a group reservation for 10 people. I asked for 7:30pm the next day and was told on the phone that it had to be either 7pm or 8pm. I said ok, let's go with 7pm. The person on the line asked me if I could call back the next day, an hour before the reservation to confirm that we would still be arriving - no problem, I happily obliged. Then we show up at 6:50pm to check in for the reservation and was told that they needed a minute to prepare - again, no problem. 7:15 rolls around and I check in and was told that the tables weren't ready and that they were waiting for a group to get up. Again...nothing happens so I check back in around 7:25 or so and am told, neither big groups have paid (there were 2) and one of them was the manager's friends so they were not going to bother them. I was then offered two tables that would be separated from each other and was told I needed to decide soon or else they would give up those tables as well. So cool, we decided to accept the split tables. However, as soon as our first grill dishes were delivered, the first big group got up and I asked if we could have the big table now and have our group put back together. I was told "yes, no, yes, no" by FOUR separate individuals. The last individual to tell us no said that it was the "final" decision by their supervisor. I then asked to speak to the supervisor due to the constant back and forth and they told me that the supervisor doesn't speak English well. And then I was told that there was a group of 9 coming in at 8pm that needed the big table and we had accepted our fate. I still asked to speak to the manager and was told "we'll call him on his cell and if he answers, we'll put you on" - of course he didn't answer. And then the second big group gets up and I asked again, "hey can we have that big table now" and was told "we'll look into it but we do have more people coming in". And they never came back to us.
BUT GUESS WHAT?!!! Both big tables ended up sitting only 4-5 people at EACH big table when we had to split up our group of 10 that I MADE reservations for. And was told that the time I wanted wasn't available and that I needed to show up at either 7pm or 8pm. They did nothing but charge us a service charge on top of all of that!
NEVER EVER EVER EVER GO EAT HERE. There are far better Korean BBQ places in Vegas that provide much better customer service. Never in my life have I been treated so poorly by MULTIPLE people in one restaurant before. It ruined my meal, and we were charged a service charge for what? Absolute trash.
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