Wonderful food, lousy service - Henri Bruxelles - Buy Reservations
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🤢 2/5 - Wonderful food, lousy service
By 👻 @Ilse W, 10/25/2021 3:00 am
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I booked for a team of 11 colleagues, 6 weeks upfront, by phone since you can only book for a maximum of 8 persons on the website.
3 days before our event I received a phone call asking whether I knew that they worked with 2 shifts since Corona? I said: no, nobody told me when I made the reservation. Arriving between 18h-18h30 would mean: leaving by 20h-20h30. I was disappointed not being informed earlier, but agreed with the person who contacted me that we would come at the opening at 18h (15’ earlier than planned) so we could stay until 20h30.
The evening of our reservation, we had a wonderful time until 20h when the waiter suddenly came -without warning - and presented us the bill. We were just deciding on taking a coffee or tea. He said that this was impossible because our table had been booked by other people. They were not even in the restaurant yet at that time!!! I explained him what his colleague told me on the phone: that we could stay until 20h30, but he wouldn’t listen and was only concentrated on the time that was displayed on his computer screen.
No matter how good the food was: this reaction, without even trying to do an effort or saying sorry, brought are experience to zero! None of the people would recommend the restaurant and this all because of the reaction of the waiter.
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