Lovely rooms but service could have been a little better! - Hope Street Hotel Liverpool - Trade Reservations
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😒 3/5 - Lovely rooms but service could have been a little better!
By 👻 @JordanEmmaBlaid, 03/13/2022 4:00 am
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Our stay was tainted by the way the checkin was handled. When we arrived early we were able to drop our bags off until we were able to check in. They also provided an umbrella for all of us to use as well as helping us with parking.
However, when we came back to check in we paid for one room with no issues but when we tried to check into another room their card machine would not work. So we tried a few cards including the one we had just paid for the first room with and none of them would work. Instead of suggesting it was their machine that was not working the lady was adamant it was the cards that were not working which was not the case. This was obviously embarrassing and incorrect which could have been dealt with in a different and more sensitive way. It was rectified in the end however to start our stay like this was not very pleasant.
Also, to top off our stay the door handle came off in my hand as we went out for the evening.
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