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Houston's Hackensack Reviews
No Customer Service rude at the from desk !!! They were
No Customer Service rude at the from desk !!! They were nasty to my grandmother !!!!no respect for people!!!
JUST AN FYI to anyone dining at Houstons - They are not
JUST AN FYI to anyone dining at Houstons - They are not allowed to tell you if there are any upcharges for substitutions, so be very clear on what you are ordering. We asked for seltzer with no ice and they double charged us - $8 for a glass of basic
HOUSTONS OVER CHARGES
JUST AN FYI to anyone dining at Houstons - They are not allowed to tell you if there are any upcharges for substitutions, so be very clear on what you are ordering. We asked for seltzer with no ice and they double charged us - $8 for a glass of basi
Amazing 10/10 great food great customer service!! Classic
Amazing 10/10 great food great customer service!! Classic American food had the filet
As always delicious but they need upscale fries that goes
As always delicious but they need upscale fries that goes with the upscale comfort food that we pay for! Over the years they changed them and its not for the better. Bring back the shoestring fries!!!!!! Next is the cold slaw, it could of been good
Solid lunch spot, grabbed a seat at the bar, the place
Solid lunch spot, grabbed a seat at the bar, the place filled up on a Friday at lunch. Outside parking, or in the lot at the mall. Appetizers: Spinach & Artichoke dip and nacho chips - excellent. Needed more chips there. The cocktail shrimp wer
I rarely ever write reviews but in this case.
..I had to speak on this one. I frequent Houston's in Bergen County NJ a lot BUT, this time...took me by Surprise. The food was good! 5 star for the food. However, my bill came $186.59, I added $15 tip - total $201.59, a young man with a Chef
I've been a big fan of Houston's sine it opened.
I have never had bad service or food. The ribs and steak excellent and the veggie burger is beyond delicious... the best. Last night our waitress was perfect as was our food. One of the best Cesar Salads but last night I had the Tuna Sashimi Salad an
I'm scared to take my little nephews and nieces there.
Because they're autistic I seen the video and news about this I'm very skeptical
Outstanding Dining Experience
Outstanding service, probably the most professional service I have experienced in a long, long time. Everyone works together as a team. Extremely efficient, competent and courteous. The service while attentive is not intrusive. Food was excellent,
I've been dining at Houston's for over 15 years, & I can
I've been dining at Houston's for over 15 years, & I can confidently say that Monica is hands-down the best server I've ever had. Her attention to detail, warmth, and genuine hospitality elevates the entire dining experience. She m
Horrible service and obnoxious staff.
They are rude and disrespectful to the customers.
Horrible experience
I Houstonโs Restaurant, Hackensack, NJ (Shops at Riverside) Date: Wednesday, June 25, 2025 On the evening of June 25, 2025, my family had an upsetting and disappointing experience at Houstonโs restaurant located at the Shops at Riverside in Hack
Top notch!!
Thank you very much for the lovely experience at your restaurant yesterday! Excellent service, food, drinks and ambiance. Visiting from Ireland. I hope to be back real soon!
delicious food, but work on seating policy
I loved my salmon salad. So fresh and worth the wait. Did not like the restaurant host not telling us that people with reservations get seated before us. I was told we should reserve two weeks in advance. I have eaten at many upscale places and do no
Horrible management
After spending $500 for dinner manager embarrassed my guests saying we didnโt leave a big enough tip. Our bar experience was separate from table experience. Very unprofessional
Insincere
The reservation staff is insincere and superficially nice. They will not accommodate you no matter what. Came here at 5 pm. Reservation is closed. Called one hour later.. reservation opened. Run there to find out they wonโt accommodate parties mor
donโt waste your money at this place
Was very excited to eat here until I actually got inside the building. It took forever to be seated and even longer to be served. Was very disappointed in the quality of food and even more disappointed with the rudeness of our server. Do not waste yo
Terrible service / Rude Attitude
Terrible service me and my wife waited about 30 min for them to take our order. I had to find the manager and give my order at a register. after the waier was giving us attitude for going to the manager. The employees seem busy just socializing wi
Refusing to serve an Autistic child and family.
Refusing to serve Autistic kids and families. I will never eat at your establishment and will let the world know how rude and crass you are to your patrons. Cancel this discriminatory restaurant asap!! From every Autistic Mama....FU! ๐๐ฅ
Disgusting staff and chefs
Absolutely disgusting attitude of staff and chefs, Iโm an adult that suffers with autism wearing headphones , they spoke to me like I was dumb they ignored me when I asked for something and treated me like I was a child wonโt be going again canโ
French dip au jus($28) was nice.
The au jus itself was very tasty. The fries were above average. The ambiance was very nice as well. The staff were mostly competent. It was clear that our main waitress tried very hard, but the person helping her that brought our food was not.
This my favorite restaurant.
Their prime rib sandwich is amazing as are their ribs. I would eat here even if you told me the cook spit in my food. Thank you
The must try is the Hawaiian steak and rotisserie chicken.
Ordered with the nice waiter that addressed our vegan concerns for one of our friends. The steak used to have an awesome kale salad that is no longer served but was cooked well medium rare. Chicken was succulent and pairs well with the wine. Check it
The manager is an asshole.
I had booked a reservation a month out for 4 but couldn't respectfully accommodate another guest I had with me last minute. Horrible hospitality & service. Someone please fire him immediately.
Excellent excellent I really enjoy the Chicken the company
Excellent excellent I really enjoy the Chicken the company the roast beef is a sandwich so not very happy about but the service is appreciated and the ambience is excellently
I had never been to Houston's before but my in-laws love
I had never been to Houston's before but my in-laws love this place for some reason. I don't really get it though. It's so dim in there, and the food is way overpriced for what it is. Our party of four came in on a Sunday at around 1 pm for lunch. I
Overpriced chain food
I had never been to Houston's before but my in-laws love this place for some reason. I don't really get it though. It's so dim in there, and the food is way overpriced for what it is. Our party of four came in on a Sunday at around 1 pm for lunch. I
Houstons never disappoints! It's one of my favorite local
Houstons never disappoints! It's one of my favorite local restaurants/franchise. Appetizers: they have best spinach dip + chips Entree: Ding's Chicken Sandwich is the best! I get it every time. Dessert: 5 Nut Brownie with a cappuccino **chefs kiss*
I hope this message finds you well.
I am writing to share some feedback regarding my recent dining experiences at your Riverside Square Mall location, where my family and I have been loyal customers for the past 12 years. On our visit last week, I ordered a margarita, which I have enj
Made a complaint to their main office and no one ever
Made a complaint to their main office and no one ever called me back I gave them all my information how to contact me
They wouldn't seat us because we had five people.
My husband and I and our 7, 6 and 3 year old. Ridiculous and we will never return to that establishment. I will be calling the manager. It made no sense.
Not family friendly
Houston's is no longer the best since it has secretly initiated a corporate policy which I perceive as discriminatory and prejudicial. It used to be our go-to as a family for celebratory events. At no time did we ever have a problem being seated as
Inclusivity doesnโt exist here
Their 2024 elitist mentality is not okay. They are not inclusive. Excellence of Service & Staff doesnโt exist here anymore.
Unprofessional Management
My friend and I have been going to Houstonโs for about 6 years now, especially for birthday dinners. I made reservations almost two weeks prior. The food was good and our waitress very pleasant. However, our dinner was ruined by management! First a
I use to go to this place maybe twice week not anymore
I use to go to this place maybe twice week not anymore after last night we waited 1,5 hour at the bar and the bartender keep telling us your next you next and keep seating other ppl so I decided yo leave , by the time we were waited we had ordered 1
I love the seared tuna here it's the best ever ! I love
I love the seared tuna here it's the best ever ! I love the ambiance the food and everything! I've been here many times
My all time favorite Consistent with food taste and
My all time favorite Consistent with food taste and options The atmosphere always inviting The service is good
pretentious, keep it dark no windows trying to create a
pretentious, keep it dark no windows trying to create a nightclub vibe, small portions , they charge for bread, $20 martinis, cappucaccino served in a expresso cup maybe 3 ounces, waited for a table other people seated first . won't be back
Simply the best restaurant in America.
I've been enjoying Hillstone Group for 20+ years. The service, food and ambiance are always top notch. Lastly while it's not cheap it's an incredible value given all the things above.
Manager completely disregarded my concerns regarding the
Manager completely disregarded my concerns regarding the service we received. I was effectively told I was "wrong" for feeling like our service was inadequate and did not make me feel like he cared at all. I used to come here 2x per week
0 stars for me I have always felt like they did not want
0 stars for me I have always felt like they did not want large party's or kids !!! and that's very off putting but I have never seen a restaurant that will tell you that they can only seat four people at a table but that's fine so we went along with
I am never disappointed at Houston's.
I can't recommend this place enough. The staff is always very kind and are always happy to help. The spinach artichoke dip is delicious and refills on chips are endless. The chicken sandwich is the perfect combination of sweet and savory. I had it
Always great food & service.
Monicawas a lovely server answered every question. We were so happy that grilled artichokes were back on menu so delish
My all time go to place in past two decades! Dined at so
My all time go to place in past two decades! Dined at so many places, this Houston/Hillstone location is among all the very best and unique! Ambiance is attractive! Food and service are always great!
DR. Rev. Martin Luther King Dream - Will Never Come True Due to Discrimination at Houston's!!
Dr. Martin Luther King had a Dream, but it is NOT found at Houston's in Hackensack, NJ! People Lie but Numbers and Pictures Don't! This Chef came out of the Kitchen and over to the Lobby area where My Nephew & I were waiting for a Table! In 2023
Dining while Black in NJ is not easy ๐will keep my money in my pocket will never spend money with them or any affiliate
Went with my black family of 5. Was told no seating for 5. White family of 5 came in and was seated.
Horrible treatment and Experience
It was my father-in-laws birthday which turned out horrible because of the treatment we received at Houston's last night. We made a reservation online for 5 people but were told that we only made it for two! So after all 5 of us were seated at a tab
Disappointed Regulars
Houston's is nothing more than a high-priced corporate cafeteria. I made a reservation for four a week ago and my youngest child joined us last minute. We were thrown out of our booth because we had a party of five despite the fact that we were comfo
Wonderful
Although it's a bit pricey I cannot stop going to this restaurant, every single staff member are extremely nice, they have the best cook the best service and the food is ๐ฏ great. I cannot wait to go back again.
Connect with users posting reservations for Houston's Hackensack
AppointmentTrader is a community-driven platform where users can exchange their reservations or leverage their personal relationships with Houston's Hackensack. Buyers can make informed decisions using automated seller ratings, which reflect past transactions and reliability.
Each posting on AppointmentTrader shows you which user submitted it and along with that provides a trackrecord of that user which indicates how much experience
the user has and how many percent of their transactions resulted in them issuing a refund.
If there is no user posting that fits your schedule, you can bid on your preferred time.
Let's say Peter has a great morning and decides to take his three friends to Houston's Hackensack at 6 PM the same day.
He checks the restaurant's website and sees that no reservations are available. He then looks at the Houston's Hackensack page on AppointmentTrader, but finds that there are no user postings either.
That's where the community-driven bid process comes in.
Peter can place a bid on AppointmentTrader, which serves as a reward for any community member who chooses to work on securing the reservation. AT then notifies experienced users who may be able to help.
Step-by-Step Process
1.) Setting a Reward (Bid)
* AppointmentTrader uses historical data to recommend a reasonable reward amount for securing a reservation - let's say $100.
* Peter really wants to go, so he increases the bid (or reward) to $200.
* At this stage, the reservation does not exist yet.
2.) A Community User Picks Up the Bid
* DistinguishedTree58, an experienced AT user, has a strong track record of successfully securing reservations and low refund requests, they receive a notification about Peter's $200 bid.
* DistinguishedTree58 picks up the bid, meaning they will now work on securing the reservation.
* Peter can now talk to DistinguishedTree58 for any questions Peter may have as DistinguishedTree58 user fills the bid.
3.) Finding the Reservation
* DistinguishedTree58 now uses their connections at Houston's Hackensack to secure the table.
* If they successfully get the 6 PM table for four, Peter receives a confirmation that the reservation has been secured.
* If DistinguishedTree58 fails to secure the reservation, the bid is returned to the pool so another user can try.
4.) Payment & Protection
* Once the reservation is secured, DistinguishedTree58 receives the $200 reward which is credited to DistinguishedTree58's AT balance, where users manage their own funds and can withdraw via available payout options such as bank transfer, PayPal, or Zelle.
* Peter can now enjoy the dinner with his friends at Houston's Hackensack!
* As with all transactions on AT, disputes and no-show fees are handled through the platform's community-driven resolution system. Users with a strong track record are incentivized to fulfill bids successfully, and community members can report issues to maintain trust in the marketplace.
