The Bad Reviews are True Particularly Regarding the Manager - Hôtel Costes Restaurant Paris - Buy Reservations
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🤮 1/5 - The Bad Reviews are True Particularly Regarding the Manager
By 👻 @ESD23, 01/30/2024 3:00 am
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I have been dining at Costes since the hotel opened and always loved the swanky atmosphere, good food and good service. However, after my recent visit and the terrible experience we had, I will never return. After dinner, we ordered a glass of wine which was simply undrinkable. We informed the waitress who graciously tried to fix the situation. However, the manager intervened. He was terribly rude, condescending and provided zero customer service. He refused to simply replace the wine as we requested-in fact he forced the waitress to bring the glasses back to our table and insisted that we drink them. I felt badly for the waitress as it was clear he is a bully to the staff and guests. I have never been treated so poorly, and for a frequent customer, I am extremely disappointed in the direction Costes is going. There are far better places to eat, drink and be seen in Paris. Avoid.
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