Hyatt Does Make Mistakes - Hyatt Regency Chesapeake Bay Golf Resort, Spa And Marina Cambridge - Trade Reservations
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- Any Room Type
- Any Standard Room
- 1 King Bed:400 Sq Ft
- High Floor King Room
- 1 King Bed:400 Sq Ft:small Step Out Balcony
- 2 Queen Beds:400 Sq Ft
- 2 Queen Beds: 400 Sq. Ft.: Sit Out Balcony
- 1 King Or 2 Qnqn:800 Sq Ft:living Room:
- King Room
- Queen Room
- 1 King Bed:400 Sq Ft:sit Out Balcony
- High Floor Queen Room
- Any Suite
- Oversized Room:king Bed:balcony: Twin Sleeper
- Oversized Room: 2 Queen Bed: Step Out Balcony
- Oversized Room: King Bed: Step Out Balcony
- Large Suite
- Suite Accommodations
- Oversized Room: King Bed:
- Any Accessible Room
- Ada 1 King Bed With Tub: 400 Sq Feet
- Ada 1 King Bed With Shower: 400 Sq Ft
- Ada 2 Queen Beds With Shower: 400 Sq Feet
- Ada 2 Queen Beds With Tub: 400 Sq Feet
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🤢 2/5 - Hyatt Does Make Mistakes
By 👻 @Dan B, 02/12/2023 3:00 am
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I used to trust Hyatt. Recently I made two reservations because I wanted to take advantage of the low rate instead of using precious points. After receiving a cancellation notice for the points reservation, I made a reservation with dollars. Unfortunately, a family emergency came up and I called Hyatt if I could cancel the reservation and they agreed verbally without penalty even though it was within the 72 hour cancellation period. After NOT receiving a cancellation email I called them back up and they claim that they never approved the cancellation of the second reservation. Imagine how upset I was being called a liar. The lesson here is don't trust Hyatt on a verbal cancellation. Get a confirmation number before hanging up. You do business with companies that you trust. And even though I have been a loyal member since 2002 apparently this doesn't mean anything. I will not trust Hyatt next time. As for my review, The Hyatt Chesapeake is looking tired. We have fond memories of taking the kids to this resort when they were young, but the hotel is in need of repairs. A nice new touch is the adult only outdoor hot tub. The lower level rooms near the pool table is quite noisy. I would recommend staying away from this area (1200 series rooms). Our coffee maker produced a lousy lukewarm cup of coffee. I would recommend other resorts in the area before choosing this resort. It is over priced and not well maintained. Summary: Don't trust Hyatt cancellations and select a resort that is better maintained.
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