Awesome food, awful service - Il Giardino London - Buy Reservations
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😒 3/5 - Awesome food, awful service
By 👻 @Joel Uden, 08/15/2019 3:00 am
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Dreadful service. Great food (when it finally arrived). Our waitress spoke such broken English for her and us to actually communicate was a chore. And we really tried.
Consequently the dining experience was a trial. We ended up with one tiny dish of veg to share (about one potato and a spoonful of spinach) between two main dishes because of her recommendation despite questioning the choice.
We waited for over half an hour between finishing our starters and the main courses arriving. When I had the audacity to query why we were waiting so long I was shown the bill and told "there are lots of people to serve, it's not just you" I didn't really find this very friendly or helpful.
However, all this said the food was actually lovely. But was it worth putting up with the unprofessional and unhelpful service for? No. Not at all.
Considering this was a birthday meal for me, and my wife had told them as much asking for something a bit extra it was even more disappointing.
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