Poor Customer Service and Racist - Ivy City Smokehouse Washington - Buy Reservations
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🤮 1/5 - Poor Customer Service and Racist
By 👻 @Rob, 09/22/2020 3:00 am
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On September 19, 2020 I went to Ivy Smokehouse and ordered the “Branzino” and added crab. The waiter I believe forgot my order and stated it would be out soon. Once the waiter arrived to the table with the branzino I immediately noticed it did not look quite as fresh as the last time I had it. I decided to give it a chance, but once I tasted the branzino I quickly realized it was overcooked and possibly sat under the heat too long. I notified the waiter and he stated he would get the manager for me.
The manager (who identified himself as Peter) stated there would not be any more branzino served until hours later. However, we realized that other patrons ordered the exact same meal it was being delivered to their table. Upon me going to the restroom, my friends identified to the manager Peter that others ordered the meal and why couldn’t I have my branzino recooked. Peter (the manager who is white) informed my friends that other patrons could order the branzino, but informed them “it was not available for me”.
At this point we were all confused and immediately noticed Peter was discriminating against us. He refused to provide any justification as to why I could not have the branzino recooked. We then observed 3 police officers enter the rooftop. Mind you at this point I had already paid my $170 tab for me and my friends and we also never caused any issue that would provoke such a response. The only crime was that we were black, just like all the rest of the black patrons and the mostly diverse employees working there.
So I ask why the escalation? I voluntarily spoke to the police and identified myself and explained the situation. Long story short, the manager Peter escalated this situation and displayed extremely poor customer service either because he wasn’t having a great day or he is racist. Either way this wouldn’t make great sense when most of your workforce and customers are minorities.
Please be careful when eating at this location and I would recommend eating somewhere else that supports all minorities and that also doesn’t get upset when you ask for your food to be recooked.
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