Disappointing, careless service. Very good food, but not sure the food redeems the service quality. - Jeju Noodle Bar New York - Buy Reservations
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😒 3/5 - Disappointing, careless service. Very good food, but not sure the food redeems the service quality.
By 👻 @Fina_J, 06/05/2023 3:00 am
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Visited Jeju Noodle Bar last night (Thursday, 1st June) and tried our luck with getting a walk-in table. When we got to the reception at 815pm, we were told that a table would free up in about 20 minutes and we could leave our number with her and she would call us back. We checked back in around 20 minutes later and the hostess let us know that the table was nearly ready and we could wait inside to be seated. We waited for about 5 minutes and the hostess came back and told us that unfortunately that table had been given away for another reservation by her manager (?) but that a spot at the bar would be ready in another 15-20 minutes. So off we went again to wait for the next table. In 15 minutes, we received the call and came back, and this time we were seated at a table for 2 to the right of the restaurant, and I thought great, they managed to move us to a table instead of seating us at the bar. We were seated for at least 20 minutes before someone came to take our order, and after placing our order, the same hostess then comes back and tells us that we had actually been seated incorrectly and that our actual seats were at the bar, and would we mind moving because she’s had to kick out another couple who were waiting for their table (?). By this point it was already 930pm, our food hadn’t arrived anyways, and off we went for our 3rd location for the evening. The food we ordered was delicious (toro ssam bap, gochu ramyun and family ramyun). However, I would have expected a Michelin starred restaurant to have taken care of their customers better, but there was no mention of these service hiccups through the evening, whereas other restaurants would have at least sent a glass of wine to the table for the inconvenience. All in all, although the food at the restaurant was delicious, especially the toro ssam bap, the level of service, especially for such a popular restaurant, was subpar.
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