So Disappointing .......... - Joso's Toronto - Buy Reservations
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🤢 2/5 - So Disappointing ..........
By 👻 @Cindy M, 11/02/2021 3:00 am
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We have been long time clients of Joso and have only had outstanding meals there in the past, we were very disappointed last week, in fact, we felt that the restaurant was possibly closing very soon. We drive an hour to eat at Joso so we haven't been there since the pandemic started. We know that the restaurant industry has been stretched to limits never before felt but this experience went way beyond. First off they were out of their sardine appetizer, okay this can happen, then we were told that they were out of rice (can't they just boil another pot of it?), they only had two pieces of market grilled fish available (but didn't tell us this until long after we ordered) and then provided another fresh fish which was double the price of the fish without telling us. When we spoke with the manager he said sorry and gave us two complimentary side dishes of pasta and some dessert. The food we did receive was delicious but two diners at our table walked away hungry. They were also out of sweetener and do not offer any gluten free pasta or bread options. The service was poor in that the table was being cleared while some us were still eating in fact the server learned over someone who was eating and took a plate that they were still eating from. The manager said we could have avoided being disappointed if we had pre-ordered all of our food, we would have been happy to do that if it was offered to us when they called to confirm the reservation, but it wasn't. Our reservation was for 8pm so they should have not been out of all of those items. We will not be making the hour drive again for a meal at Joso.
I would like to update that the owner of Joso did call me a week after this review was posted and apologized profusely. Without being asked they refunded our bills for the evening and have promised to do better in the future. Our poor experience highlighted areas where they need to do better and have said they will do so.
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