A combination of worse experience, from food poisoning to allergy component in food - Kabuki Wellington Madrid - Buy Reservations
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🤮 1/5 - A combination of worse experience, from food poisoning to allergy component in food
By 👻 @Aldo M, 02/22/2024 3:00 am
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Probably the worse experience ever. The restaurant setting is very nice but the service was absolutely terrible in every single respect. We were attended by a shift manager, her look was totally terrible, her shirt was improperly tight, full of wrinkles, with the tie on the side, and laughing out of control. As we have 2 family members with severe allergies we made her aware about such allergies, this was in addition to the fact that we indicated such allergies in the form when we made the reservation. When the food arrived, almost everything contained allergens, so we have to return all those dishes, that she recommended (knowing about our allergies) Meanwhile they were preparing something different without allergens, they brought a complimentary appetizer "without any allergen", after my daughter, who suffers a life threatening allergy to tree nuts and shellfish, had the first bite a waitress came to the table to remove the appetizer. The shift manager came to our table and laughing she said that it was very spicy that's why they removed it, but as my daughter started with an allergic reaction, I confronted her and she immediately admitted that it contained shellfish, trying to make jokes about it and keeping laughing. My daughter immediately took her medicine to control the allergic reaction, which luckily, stoped about 45' later, as she only had a very little bite. We also ordered some drinks, which, after 30 minutes and asking for them in several occasions, never came We ask to the manger on duty, who came and when he saw the situation, he apologized and did not allowed us to pay for anything. The only thing we were able to eat was tuna tartare, which came with some egg. The dish was tasty. That night, my wife and me, started to feel bad from the stomach, having burps which smelled of rotten egg, then we started going to the bathroom in several occasions. Those burps, lasted for 3 days. Despite of the fact we wrote to Grupo Kabuki a couple of times, as well as leaving voice messages, to explain the experience we had, absolutely nobody ever contacted us, whatsoever. In summary, The did not pay any attention whatsoever to the allergies despite of the several times we informed and made them aware of them The manager who attended us, was totally unprofessional, she laugh at us, and made jokes about our allergies, lying to us to cover the shellfish component, totally unacceptable and repudiable attitude. Nobody from the head-office never got back to us, showing how much they care, or don't care, about how they run their restaurant and what really happens over there. We did not have to chance to report this situation to the spanish authorities because we were leaving madrid. But as we have to come back to Madrid in a month, we'll do it then
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