Absolutely terrible. Please read review. General assistant manager racist/ Homophobia. - Kiki on the River Miami - Buy Reservations
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🤮 1/5 - Absolutely terrible. Please read review. General assistant manager racist/ Homophobia.
By 👻 @frisco12345, 11/21/2023 3:00 am
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Good evening Xandra, I am writing to you regarding the horrific and horrendous experience my wife and I have experienced tonight. She was a victim of misogyny. I am hoping you will be able to explain that your restaurant does not value or enforce misogyny, sexist stereotypes and discrimination against disability. Please resolve this issue and ensure that no customer will ever experience what we did tonight. I had booked this dinner especially for my wife’s birthday and we have just arrived from London tonight. We arrived at 7:30pm for our reservation, in which we were greeted upon in such a cold, rude manner. Front of house (security) on the door did not even greet us or ask for the name of the reservation. He stared at the both of us in such a cold and unwelcoming manner. My wife, who in which suffers from social anxiety, began to give the name and time for the reservation as he had no interest in interacting with us. He then wrongly accused me of being dressed in sportswear. Both of us were shocked, absolutely taken back at this false and incorrect accusation. I was wearing a Burberry satin two piece SS23. This was absolutely not sportswear and Burberry do not even have a Sports collection. Burberry is a classic, British brand which boats its monogram prints which is worn by many respectable icons in fashion. It is not a casual brand for clothing, the fits and styles are elegant. I would never dream of wearing sportswear to any reputable restaurant, never mind at my wife’s birthday meal. This accusation is totally incorrect and insulting. Furthermore, my wife politely explained that his judgement was incorrect, regardless of this being embarrassingly wrong. He further pointed out my footwear, a thong sandal flip flop, I accept this is not ideal but please understand that I had come straight from a long haul flight. I had no issue in changing my footwear and I made this vocal. My wife is a well established personal stylist at Harrods, her reputation is profound and has been for over 10 years. She takes immense pride in her expertise of fashion. We dine regularly at restaurants such as Zuma, Hakkasan and Novikov in London which there is also in Miami, we have never experienced anything of the sort before. I can assure you, we are more than aware of the etiquette and decorum required. As my wife was speaking to your security, male customers entered the restaurant in casual shorts. This was rather contradictory and furthermore insulting to myself, as I am beginning to wonder if this is a personal attack. She then asked security for the restaurant manager in which Gianmaria arrived to assist us further. He agreed that my outfit was not sportswear, but asked that I should go and change my footwear in which our reservation would be held for us and in his own words “ I will hold your reservation and you can enjoy your birthday meal”. We agreed to this and travelled back to South beach in which I returned in a leather boat shoe. We returned back from South beach in which I had changed my footwear, as per agreed with Gianmaria. My wife upon arrival asked the security for Gianmaria. This was another security guard, tall, Eastern European who was not the previous member of staff we had spoken to. He aggressively interrupted her speaking and told her that Gianmaria is not coming. She distraughtly questioned why, as it was agreed that he would seat us to our table if I was compliant with the footwear as agreed. At this point she was visibly upset and hysterically crying as she suffers from social anxiety. The security guard was laughing in my wife’s face and kept repeating “ You’re not coming in, it’s beautiful “ and “ Enjoy your birthday “. Gianmaria has a professional and moral obligation and responsibility to deal with any issues in your restaurant. Furthermore, it is appalling that he told us to ask for him directly when we return to the restaurant with my changed footwear. It is apparent that he had told the security to refuse us entry. Instead he was hiding in the restaurant and denying his professional responsibility. Your assistant general manager did not keep his word. It was agreed I just needed to change my footwear then my wife could enjoy her birthday celebrations. I asked the security staff again to speak to Gianmaria in which he responded “ You aren’t coming in “ and aggressively threatened me asking for fight. He told me to “ return at 1am for a very different outcome when I’m not working”. This member of staff was the tall, Eastern European security staff. This is totally horrifying. My wife was wearing Valentino Garavani rockstud gladiator leather sandal. The security guard then pointed at her shoes and abruptly asked why she was not wearing high heels. The expectancy of women to wear high heels is misogynistic and sexist. My wife choosing not to wear heels due to her own personal suffering of osteoarthritis in her left foot is not something that should be ever questioned by your staff. It is totally unethical and morally unacceptable. My wife broke down in tears and was very distressed pointing out the fact she suffers from osteoarthritis. She is very insecure of this, due to the fact it is rare in young women and is more common in older age. I am disgusted that she felt the need to explain this when it is such a sensitive matter. She is a victim of misogyny from your security staff. I am happy to attach images of the items of clothing worn by wife and myself including footwear if it can assist you. I have also read on Google, a recent review from Scarlet Ava, a fortnight ago also stating that she was a victim of sexist standards due to not also wearing high heels. Your respond to this “ Our intention is always to provide a pleasant and respectful environment for our guests. We value our staff and hold them to high standards of professionalism and courtesy”. This seems to be a recurring theme of misogyny and sexist standards which are aggressively enforced by your staff. I am absolutely disgusted by this. Morally, ethically and professionally.
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