go elsewhere - L'Etoile Restaurant Edgartown - Buy Reservations
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Ranked #19 in Edgartown's Best Restaurants.
🤮 1/5 - go elsewhere
By 👻 @Vincent E, 06/28/2022 3:00 am
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I've been to l'etoile many times and the food and service has usually been "ok" however I will NEVER be returning. After my friend tested positive for Covid (and I was exposed) on the morning of our dinner reservation I called the restaurant to cancel. I spoke with a "less than helpful" woman who said it would cost me $100 for a "NO show fee". After getting nowhere with her and after she refused to put the owner on the phone she told me I would NOT be charged if they filled our two seats that night. Well I checked later that night and they did fill our two seats and confirmed that they were fully committed. I decided to email the owner who has not even had the decency to correct the situation. In these times when everyone is so hypersensitive to Covid I find it impossible that I did the right thing in cancelling our reservation and l'etoile choose to punish us for it. Also not sure how cancelling a reservation could be called a "no show fee" . How does l'etoile choose to keep $100 instead of keeping a loyal customer. I will not support a restaurant that will not support their community. There are many other very good restaurants in Edgartown and I had to cancel quite a few other reservations. letoile was the only one who ignored my Covid situation. My advice is that customers should keep this in mind when making future reservations.
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