My friends and I recently went to dinner at LM Social. - L.M. Social Syracuse - Buy Reservations
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Syracuse's Best Restaurants that are most frequently booked by customers of L.M. Social Syracuse
Ranked #7 in Syracuse's Best Restaurants.
🤮 1/5 - My friends and I recently went to dinner at LM Social.
By 👻 @Kelly K., 04/03/2024 3:00 am
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My friends had both been before & explained that the service is usually slow. I wasn't worried about this because we are an understanding group & I wanted to give their new location a shot. I have never done a yelp review before because I've never been passionate enough to do so, this experience changed that. We had a reservation & were promptly sat. We then waited for around twenty minutes for the host to come back up & asked if we had been greeted. She runs off to find our server & we wait another 10 minutes. We watch two separate people walk up to our waitress, point at our table, and she just rolled her eyes and continued meandering about. It was not busy by any means. Finally, after a total of around forty-five minutes waiting to even order our drinks, the waitress shows up to greet us. We think everything will be smooth sailing after. However, we're sitting right in front of the host stand. We watch as an Asian couple walks in and ask a to be seated. The manager (so I assume) told them "We are not currently seating walk-ins because our system is down". The couple is nice & leaves. Just a few minutes later a white couple walks in and the manager explains, "We will seat you but orders are taking a while because the system is down". I was appalled that he, without a thought, turned away the Asian couple but immediately sat the others??? Beyond that, the house bread was good but the burrata appetizer was not. Our entire group ordered seafood entrees and they were all disappointing compared to the price tag. The waitress forgot our salads and we waited an additional forty minutes for our food to be served. We then tried to check out, as it was now after close, and waited ANOTHER twenty minutes for our check to be picked up. Altogether, the place wasn't even full and it seemed like everyone was waiting for their food. I understand the system being down probably caused unexpected problems but refusing one group and not another was incredibly ridiculous. The atmosphere was beautiful but the food and service certainly fell short. Like I said, I have never left a review and I am sad that this was a negative experience but hopefully this information will be taken seriously and the staff will make some changes.
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