Beautiful view. Awful service - LondonHouse Chicago, Curio Collection by Hilton - Trade Reservations
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🤢 2/5 - Beautiful view. Awful service
By 👻 @Tammy H, 03/24/2024 3:00 am
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We were at the London house from March 14-17 for the dyeing of the river for St.Patrick's day. The view from this hotel is perfect. We planned to watch the dying of the river from our room with family that lived in Chicago. The service at this hotel is awful. We called room service to ask if they could bring up a champagne bucket filled with ice when they picked up the breakfast room service dishes from our room. They said they would. We sat the dishes outside the hallway as instructed, but never received the ice bucket full of ice. After about a hour and a half wait, we called again. They had picked up the room service dishes, but never brought up the champagne bucket of ice. When we called again, They just flat out refused to do it because they were too busy. We have never stayed in a hotel that refused service to their guest. This is just on example of the bad service we received. After paying almost $800 a night to stay in a room and being refuse a simple service, I would never stay at this hotel again.
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