An hour and fifteen minutes wait for a salad and a sandwich. - Loulou Cafe Saint-Germain Paris - Buy Reservations
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🤢 2/5 - An hour and fifteen minutes wait for a salad and a sandwich.
By 👻 @Janet S, 07/20/2022 3:00 am
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The place looks lovely and we chose it because it has gluten free options on the menu which are hard to find in Paris. We were seated straight away but then ignored for 15 minutes. We were not even offered some water or had our drinks order taken. Eventually we asked if we could order and our orders were taken. We did get our drinks quite quickly and then we waited. And waited. And waited. People who had come in after us were served, ate their meals and still we waited. The table behind us were also waiting and like us were getting annoyed. An hour after entering the restaurant we were told our food would be arriving shortly. It was late as they were busy they said. Not too busy for the numerous people who had come in after us and were now leaving though! 10 minutes later the food arrived. The gluten free sandwich order was correct but not my order. I had ordered a salad and received a sandwich so it was taken away and again I waited. My husband ate as we really didn't have the energy to go and find somewhere else that served gluten free food and we were just too hungry to start again. My salad arrived and the staff were apologetic but it had spoiled the lunch. My husband had already eaten and I ate my salad as he waited for me. To top it off we were charged a service charge on the bill which I couldn't be bothered arguing about. We just wanted to be out and on our way. The place is totally chaotic and the owner/manager just wanders about not keeping an eye on what is happening in the restaurant. Obviously friends and regulars get preferential treatment and anyone else it seems is irrelevant. It isn't a particularly cheap place (17 euros for a salad). They really need to do better; get organised, be professional and serve their customers not just the people they know. Would not recommend. Just too frustrating to bother with.
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