I was apart of a party of 7 last night at the Downtown LA - Mastro's Ocean Club Los Angeles - Buy Reservations
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🤮 1/5 - I was apart of a party of 7 last night at the Downtown LA
By 👻 @Jason P., 02/21/2023 3:00 am
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I was apart of a party of 7 last night at the Downtown LA location and it was one of the worst high end dining experiences of my life. We were a 7 pm reservation for 7. From the moment we walked in we were treated like second tier patrons. We were seated in the back of the empty restaurant by the bathrooms at the only table without any tablecloths. It took about 15 mins for a waiter to come over and help us place our drink and app order. About 20 mins later our seafood tower came but no drinks or cocktails, those didn't arrive for about 10-15 more mins. After that when we were fully done with the tower is when the waiter decided to place our large dinner order and take the second round of drinks just so we would have them in time for dinner. When the dinner finally came about 30 mins later they had to clear the entire table of apps and what not while our food was sitting on trays. They didn't get any of the sauces for the steak right and it took another 15 mins to get those right. The steaks were overcooked and dry. We had to wrangle the waiter to palace our desert order and by this point we are 2.5 hours into this awful experience. Before the desert even comes he brings us the bill and at this point I am fully over this. We pay the bill and finally after 10 pm the desert comes (3+ hours into this journey) for $1500+ I expect a much higher level of service and food. They knew they were doing an awful job and everyone was upset yet they didn't offer anything off the bill. I won't be returning to any mastros and telling all my colleagues and associates how awful this experience was. Such a bummer of a night and an overall failure of hospitality.
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