TERRIBLE! $1500 for 4, SERVICE HORRIBLE, HEATER BROKEN, only outdoors! - Melisse Restaurant Santa Monica - Buy Reservations
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🤮 1/5 - TERRIBLE! $1500 for 4, SERVICE HORRIBLE, HEATER BROKEN, only outdoors!
By 👻 @Leinburg, 06/21/2021 3:00 am
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Horrible experience. They have prices of 5 star restaurant but not worth even 1 star.
1) Setting is in parking lot next to ugly apartment building. No charm, no class!
2) Currently only outdoors tables, very cold at night.
3) Charge $35/person cancellation so you go even on cold night.
4) Only 1 heater per table, have no extra heaters. Ours didn't work, were freezing all night.
5) Online menu (which had my favorite veggie dish) is different from the one at the restaurant, (which didn't). Menu was confusing, poorly explained.
6) We are vegetarian and they had told me on phone they had vegetarian menu. Not true, they only had one dish of pasta or risotto . That's it.
7) If 1 person wants 4 course menu, then the whole table is forced to order 4 courses.
8) They brought me my first 2 courses at same time. When I asked them to keep one warm, they told me to keep it at the table.
9) Food was ok but not hot and definitely not worth the price.
10) Service was HORRIBLE! Waiters were standing at entrance, chatting with each other, ignoring us. Spent my Birthday evening freezing and frustrated by not getting help.
11) The bill was $1500, that's about 4x of what we had expected when we decided to go there! Surcharges here and there that had not been explained when we ordered. We were shocked. It was MOST DEFINITELY NOT WORTH IT. It wasn't worth $100.
12) Talked to the manager about it, she was SUPER RUDE. Said our heater didn't work, they only have 1 heater per table and have no extra. She didn't care, didn't want to hear my complaint, didn't offer anything. We've been to a lot of excellent restaurants and this definitely isn't one of them.
13) At those prices you must have good service. Ambience. Working and extra heaters. WE'LL NEVER GO THERE AGAIN!
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