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🤮 1/5 - Don’t book for large parties
By 👻 @scoulerman, 11/15/2023 3:00 am
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I booked a table for 16 people through their website. The booking (and deposit) was taken through design my night (at this point I should have know there was going to be a problem). Turns out (completely not clear on booking) large parties have to pick from a set menu, I understand this, but it should be clear up front. Over email I tried to ask for the a la carte menu, but that was no option for us. When we arrived, we were shown to a table that was designed for 12, as it happened 2 of my party had dropped out, so now we were sitting 14 people on a table of 12 (uncomfortable, one person had to sit and eat on a corner). Let’s be clear the food was okay, not what is displayed on their website (this could be because we ordered from a party menu as opposed from the a la carte, but that wasn’t our choice). Then when the bill came, I was still charged a cancellation fee for the 2 people who didn’t turn up on our crowded table, and I complained about the overcrowding when we arrived. This makes me understand they do not care about the customer, let them know they are doing a bad job, they don’t care. On a plus side, I refused to pay the service charge, which they took off with no complain.
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